CardWise Mobile 17+

Balance is shown in USD… but limit is in CAD. That’s an accident waiting to happen. Clunky and annoying to use. Doesn’t update nearly as fast as my other CC apps. I can only imagine that this awful service is my bank trying to save money. I can’t wait to cancel my card and be free of this awful app. Only thing less user friendly is CardWise’s web app.

My credit card does not have an app and historically I have used the website “mycardinfo”. Well that website is no longer available for my card as of the 16th of this month. This app is ATROCIOUS. Log in information is all correct yet it will say failed over and over. I’ll try the process to change my password and it doesn’t send the recovery email so I’m effectively locked out of my account for no reason. Therefore I can’t check my balance or ensure I’m paying on time, etc. I’m honestly probably going to cancel my card now because of this. It’s absolute bull****

I have tried many times over the last 2 months to register for Cardwise, both on the website and on the mobile app. I can never get past the security token part of the registration because I never receive a token no matter how many times I request one - NEVER! Not even hours or days later - NEVER has a security token from Cardwise arrived in my inbox or my junk box. I have called support twice and I have concerns about the security of this app if they cannot tell me why I can’t receive the security token. The fact that this is being pushed down our throats as the only option to view our cards online is appalling. As much as I used to like my Collabria credit cards I am about to cancel them and go with one of the Big Banks that I also deal with. The frustration of having to do this is minimal compared to the frustration of the last 2 months!