Guardian Pharmacy 4+

Not sure if the app is the problem or my pharmacy.
Every time I refill a prescription that isn't the very first one I ever added to the app, the pharmacy hands me a bag of pills for the first prescription I ever added to the app, and not what I requested a refill for.

I have archived some meds, added new scripts. I feel the app didn't test the accuracy of multiple behaviour use cases, or my pharmacy is incompetent and keeps giving me the wrong thing.

I am adding the prescriptions manually using the reference number provided on the prescription, as the prescriptions given to the pharmacy never get added to my app automatically. (Another issue that could easily be remedied on the process side.)

You need a better way of ensuring this does not happen before you kill somebody, who isn't paying attention to what they get versus what they requested.

In the past month I have managed to use the app once to successfully order a refill. It was blissfully easy & efficient. I have logged in on several other occasions for other refills only to get the message “An error has occurred. Please try again later”. Later was never better so I had to call. I’m very disappointed given other pharmacies have robust systems. I love my pharmacy but the app is quite disappointing. And no better luck trying to use website.

This app has several flaws that have been brought to the attention of the developer. Months ago. Still not fixed. Haven’t been able to pull up my prescription history for months without getting the “oops …..” message. Frustrating. I now just email the pharmacy.