EQ Care 17+

Virtual Healthcare & Advice

Equinoxe Life Care Solutions Inc

    • 3.9 • 78 Ratings
    • Free



EQ Care, the leading innovative solution in virtual care, allows you to connect with Canadian healthcare providers 24/7, via encrypted text and video on our secure mobile app!

Backed by over 30 years of Canadian healthcare experience, EQ Care offers bilingual (English and French) healthcare services with a unique human touch.

EQ Care is currently available only through employee or student health plans. Contact your extended health benefits administrator if you would like EQ Care added to your plan.

Unlike traditional clinical settings, EQ Care's Click-to-Care service offers immediate assistance, flexible scheduling and same-day visits—even in a crisis. Our Care Managers are friendly and compassionate professionals who can speak with you live, assessing your unique needs. EQ Care has the ability to schedule appointments and get you fast access to:

• Medical testing
• Specialist consultations
• Prescriptions
• Safety information about COVID-19

Our advanced telemedicine technology allows us to simplify and enhance your healthcare experience with video consultations with EQ Care's network of medical practitioners. You will receive a medical assessment as you would in a traditional in-person visit using the most up-to-date advances in videoconferencing.

Simply install and follow the instructions on your smartphone, tablet, desktop or laptop to access a meeting with a medical practitioner via video or live chat. Receive a diagnosis, prescription, prescription counselling, and other medical consulting from the comfort of your home, office or car – wherever you are!

Connect with a virtual care practitioner as a fast and convenient way to assess a variety of issues including:

• COVID-19 consultations and follow-up
• Skin issues (rash, acne, and more)
• Eye infections (pink eye/conjunctivitis)
• Mental health (depression, anxiety, PTSD, and more)
• Chronic care (high blood pressure, high cholesterol, allergies, asthma, acid reflux and more)
• Urinary tract infection
• Prescription renewals
• Allergies
• Headaches
• Stomach aches, diarrhea, vomiting
• Non-urgent paediatric care

Note: In some instances, additional testing may be required (e.g. throat swab to detect Strep throat, or chest x-ray for chest congestion, etc.)

If a hands-on intervention is needed, our care practitioners will refer you to a brick and mortar medical centre in your area.

More about EQ Care:
• 98% client satisfaction score
• Available across Canada, in English and French - 24/7
• Advocate and “case managing” to ensure proper care planning
• Medication coaching
• Mental health and disability management
• National network of social workers, psychologists, clinical counselors, psychotherapists, nutritionists and physiotherapists.

If your phone doesn't support iOS 12, try using the web-based version of our app at https://my.eqcare.com

Disclaimer: EQ Care is not a total replacement for traditional in-person healthcare. In the case of emergencies, contact 9-1-1 or immediately head to the closest hospital emergency room.

What’s New

Version 4.0.8

We've added some enhancements to support our users in receiving the best experience possible.

Ratings and Reviews

3.9 out of 5
78 Ratings

78 Ratings

Asmaazhar ,


During the pandemic I have used this app my family doctor was mostly MIA. eqcare saved the day. Please add face ID and 1password Authenticator. Thank you

lor font ,

Fast service

The doctor in EQ care, and the agent is very approachable! Very convenient, it’s rainy outside I can’t able to go to my family doctor, full book also... and yeah, I just call them by my iPad and, send the pictures of what is my issues about... and I got my prescription right away.Thank you! 🙏☺️❤️❤️❤️❤️

Alexander Shaw ,

Latest Update :(

It was functional before I updated this app on March 17, 2020. Now when I try to open the app it immediately shuts off, doesn’t even load. Please fix this. I’m using it on iPhone 8 Plus.

Developer Response ,

Hello Alexander,

We have recently published a new version that should resolve your issue. If you still run into additional challenges, please reach out to us directly at support@eqcare.com so we can help.

Thank you for your patience,

Warm regards, The EQ Care Team

App Privacy

The developer, Equinoxe Life Care Solutions Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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