On-demand, personalized access to care from Canadian healthcare providers via encrypted text and video, whenever you need it, anywhere in Canada.
PLEASE NOTE: TELUS Health Virtual Care is currently available only through employee or student health plans. Contact your extended health benefits administrator if you would like TELUS Health Virtual Care added to your plan.
Download the app and start a consultation to speak to one of our licensed clinicians who can help you elaborate a care plan tailored to your needs — free of charge.
Our clinical team can help with:
- Health-related questions
- Triage and diagnosis
- Lab tests and imaging
- Prescriptions or renewals
- Specialist referrals
Over 50% of questions and concerns that would usually take you to the doctor's office can be addressed on the app, making TELUS Health Virtual Care a convenient and easy option for a wide variety of common issues. This includes:
- Mental health support
- Cold and flu
- Medication renewals
- Sinus issues
- Skin issues
- Travel medicine
- Eye issues
- Sexual health
- Family planning
Think TELUS Health Virtual Care should be included in your employee benefits plan? Let us know! We'd love to get in touch with your benefits manager.
If your phone doesn't support iOS 12, try using the web-based version of our app at https://virtualcare.telushealth.com/patient
Users with accessibility considerations should use the web-based version of our app found at https://virtualcare.telushealth.com/patient
TELUS Health Virtual Care is not meant for medical emergencies. For emergencies, dial 911 or go straight to the nearest Emergency Room.
Our health care practitioners do not prescribe controlled substances (e.g. narcotics).
TELUS Health Virtual Care is not a replacement for your family doctor. Our health care practitioners should not be your primary point of contact for chronic diseases, cancer, or other complex care.
Developer Website http://telushealth.com/virtualcare
App Support http://telushealth.com/virtualcare
We've added some exciting new features to better support you on your health and wellness journey! Log in to the app to experience our new updates, including:
- A new self-serve assessment designed to help you holistically gauge your current wellness levels based on your habits and identify areas of improvement
- A new educational content library with collections of curated articles personalized to help you support a healthier lifestyle
In addition, we've added some bug fixes and optimizations to help support our users in continuing to receive the best experience possible, including:
- A fix for a bug that could crash the app when removing a medical issue from your Medical Profile
- A minor UI enhancement of the pre-consult form when viewing on an iPad
Ratings and Reviews
This app is excellent provides direct link to medical services which are excellent !
This is the best app I’ve ever used.
Akira has saved me on several occasions when I needed a refill or when I needed an urgent prescription for a UTI. The staff is friendly, the service is efficient. I don’t understand how anyone in Canada could live without it. I just had a consult from the comfort of my own bed. You can’t beat that.
Fix app - ableist company
6 months today I get an email they have me on renewal and they automatically charge your credit card for another 6 months, seriously I don’t want any thing to do with these people. WHERE IS THE REFUND I WAS PROMISED. 6 months paid you should paid me for my time. Was not emergency you keep repeating yourself you sound like the last nurse. I needed inhaler I still do. Days took me repeatedly to fill my profile because of the app glitches kept loosing it, and ongoing interruptions by nurses the last one doing it on purpose including sending me her rude private email to others about me! (esp last one ableist attitude and discrimination, rude. chip on shoulder. I have still have the email and all screenshots). You want to serve isolated populations who don't have doctors as noted on you're LinkedIn then you need to address your company's and employees attitudes and ableism and discrimination. Sounds like most are seeing nurses.
Pls add access to profile so it can be filled out and updated at anytime. No access whatsoever to profile unless thou small conversion link with nurses that keep interrupting while trying to fill it out.
My information is lengthy, an very ill 27 years house/bed confined,disabled and repeatedly brain damage, strokes, and have to filling it out AS ABLE in short spurts.
First visit I repeatedly filled it out, supplied ID uploaded (still on phone) which went missing every time the nurse demanded I come back to their screen in app for useless and repeated conversation, and lack of patience. Once that nurse convo with link to get to profile is gone, this no way back to fill it out as able.
Also, you don't need to have persons medical history to give scripts whether prior prescriptions
are shown or not. Any md house calls like Medvisit does not know Med history. Repeatedly I have told you i can't speak or write, type, talk much re stroke and more and not once log by nurses in their review afterwards. I can't call Medvisit and I can't wait 14 hours for a home visit. If I could I would have paid money for a so far useless app.
That even with prior script, ID , for inhaler to BREATHE was refused
Developer Response ,
Update: As mentioned in our support email, your membership was fully refunded in July as requested and should appear on your credit card statement. There were no additional charges made to your credit card - the renewal email you received was an error.
Previous response: We're sorry to hear about your experience with Akira. Our clinicians use their clinical judgment to determine whether a particular concern is appropriate for telemedicine. In all cases, their number one priority is patient safety - if they don't believe it is safe to treat a concern via telemedicine, they will recommend an in-person assessment.
We understand that this may be frustrating, and for that we apologize. Patient safety is critical to us, and our clinicians cannot replace the care of a family doctor or specialist familiar with your full history.
If you are experiencing a medical emergency, please call 911 for immediate assistance. Akira is not an emergency service.
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Usage Data
- Sensitive Info
- Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Akira Medical Ltd.
- 60 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- © 2022 TELUS Health Virtual Care Inc.