TELUS Health Virtual Care 12+
24/7 care for you & family
Telus Health Virtual Care
-
- Free
Screenshots
Description
Personalized virtual care from Canadian healthcare professionals, via encrypted text and video, whenever you need it, anywhere in Canada.
TELUS Health Virtual Care is only available through employee or student health benefits, and some group or individual health plans. Memberships extend to immediate family members (partner and dependents under 26).
Start a consultation with our care team for help with physical and mental health concerns, including:
- Medical advice
- Diagnosis
- Refill and new prescriptions
- Mental health support and assessment
- Specialist referrals
- Requests for lab tests and imaging
DISCLAIMER
TELUS Health Virtual Care is not meant for medical emergencies. For emergencies, call 911 or go to the nearest Emergency Room.
Our care team does not prescribe controlled substances (e.g. narcotics, stimulants (including ADHD medication), opioids, benzodiazepines, cannabinoids or barbiturates).
TELUS Health Virtual Care is not a replacement for your family doctor. Our healthcare professionals should not be your primary point of contact for chronic diseases such as cancer, or other complex care.
ACCESSIBILITY
Our service is also available in a web-based version. We recommend the use of the web-based version for users with accessibility considerations . https://virtualcare.telushealth.com/patient
Developer Website http://telushealth.com/virtualcare
App Support http://telushealth.com/virtualcare
Privacy Policy https://virtualcare.telushealth.com/privacy
What’s New
Version 3.2025.003
This release contains general improvements to overall user experience and performance.
Ratings and Reviews
Akira
This app is excellent provides direct link to medical services which are excellent !
So easy and convenient
I’ve talked to several different staff members throughout the two years I’ve had Akira and EVERY SINGLE ONE of them has been so nice, caring, and helpful. I never feel rushed, I never have to wait long, it’s so much easier. I don’t miss trying to get ahold of the doc’s office that’s for sure!
Waste of time
The wait times are long and just to get through triage takes forever. I recently wanted to use this instead of going to ER but the triage nurse keeps asking questions that I already answered in my intake form. Then she asked me questions that are completely not related to the issue. I am seeking help for my son but she keeps asking me about my husband. I keep insisting that my son is sick not my husband but it’s like she doesn’t understand. It was so frustrating that after an hour of going no where I just went to ER. What a waste of time.
App Privacy
The developer, Telus Health Virtual Care, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Telus Health Virtual Care
- Size
- 67.9 MB
- Category
- Medical
- Compatibility
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- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Languages
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English, French
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- Copyright
- © 2025 TELUS Health Virtual Care Inc.
- Price
- Free
Supports
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Wallet
Get all of your passes, tickets, cards, and more in one place.