TELUS Health Virtual Care 12+

24/7 care for you & family

Akira Medical Ltd.

    • Free



Personalized virtual care from Canadian healthcare professionals, via encrypted text and video, whenever you need it, anywhere in Canada.
TELUS Health Virtual Care is only available through employee or student health benefits, and some group or individual health plans. Memberships extend to immediate family members (partner and dependents under 26).

Start a consultation with our care team for help with physical and mental health concerns, including:
- Medical advice
- Diagnosis
- Refill and new prescriptions
- Mental health support and assessment
- Specialist referrals
- Requests for lab tests and imaging

TELUS Health Virtual Care is not meant for medical emergencies. For emergencies, call 911 or go to the nearest Emergency Room.
Our care team does not prescribe controlled substances (e.g. narcotics, stimulants (including ADHD medication), opioids, benzodiazepines, cannabinoids or barbiturates).

TELUS Health Virtual Care is not a replacement for your family doctor. Our healthcare professionals should not be your primary point of contact for chronic diseases such as cancer, or other complex care.

Our service is also available in a web-based version. We recommend the use of the web-based version for users with accessibility considerations .

Developer Website
App Support
Privacy Policy

What’s New

Version 3.10.1

This release contains general improvements to overall user experience and performance.

Ratings and Reviews

4.9 out of 5
40.6K Ratings

40.6K Ratings

Fernando Renna ,


This app is excellent provides direct link to medical services which are excellent !

The smallest chungus ,

So easy and convenient

I’ve talked to several different staff members throughout the two years I’ve had Akira and EVERY SINGLE ONE of them has been so nice, caring, and helpful. I never feel rushed, I never have to wait long, it’s so much easier. I don’t miss trying to get ahold of the doc’s office that’s for sure!

C.C is annoyed ,

Waste of time

The wait times are long and just to get through triage takes forever. I recently wanted to use this instead of going to ER but the triage nurse keeps asking questions that I already answered in my intake form. Then she asked me questions that are completely not related to the issue. I am seeking help for my son but she keeps asking me about my husband. I keep insisting that my son is sick not my husband but it’s like she doesn’t understand. It was so frustrating that after an hour of going no where I just went to ER. What a waste of time.

App Privacy

The developer, Akira Medical Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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