Fido connects Canadians through its amazingly fast LTE network, delivering seamless connectivity and lightning-fast speeds for all your needs. Get the Fido My Account app so you can manage your account and services, it’s never been easier. Track your data usage with Data Bytes™, set wireless alerts, make secure payments, and access your account safely anytime, anywhere.
Stay on top of your plan and usage
Quickly check your plan details, upgrade options and account balance. Compare rates, review other plans and select add-ons to customize your services. You can also upgrade your device or check eligibility directly in the app.
Track data usage and set alerts
Keep an eye on your data usage with real-time tracking and set up notifications to avoid going over your data. Staying within your plan and budget has never been simpler.
Manage SIM and eSIM
• Activate, swap or manage your SIM or eSIM directly in the app.
• Manage your family’s mobile lines all in one place to keep everyone connected.
24/7 support anytime you need it
• Get support whenever you need it with our robust selection of support articles.
• Chat with our virtual assistant, always ready to help.
Data Bytes™ – 5 Extra Hours of Data
• Get 5 extra hours of data each month on select Fido Pulse™ plans!
• Activate 1 free hour of data, 5 times a month, with a simple shake of your phone in the Fido My Account app.
• Stream, share and surf worry-free—no WiFi needed!
Travelling
• If you’re travelling out of the country or province you can check travel options and features on your plan
• Choose when to hold or suspend your service for a short while, if you’re going out of town.
Exclusive Rogers Bank offers – available for Fido customers too
• Discover special offers from Rogers Bank directly through the app.
• Earn unlimited cash-back rewards with Rogers Red Mastercard, on all your purchases, redeemable anywhere Mastercard is accepted. Enjoy the benefits of no annual fee and get rewarded for everyday spending.
Customize add-ons and services
• Choose the add-ons you need, like extra data, long distance and voicemail.
• Change your number or add roaming options to match your plans.
Track orders and stay updated
• Track your orders in real-time
• Stay informed with our “What’s New” section to learn about the latest app features.
• Secondary users can use the “guest login” with their mobile number to view usage and manage their line.
Why choose the Fido MyAccount app?
• Manage account and services: pay bills, check mobile data usage and set wireless data alerts
• Secure login: safe and easy access to your account
• Plan and add-ons: check plans, upgrade options, and customize add-ons
• Device upgrades: upgrade your device or check eligibility
• SIM/eSIM: activate or swap your SIM or eSIM seamlessly in the app
• 24/7 support: get help anytime with our virtual assistant
• Travel options: manage roaming and travel settings on the go
• Exclusive Rogers Bank offers
• Family management: manage all your family’s lines in one place
Download the Fido My Account app today to manage your Fido account and services right at your fingertips and stay connected wherever you go.
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Learn more at https://www.Fido.ca/
having trouble as of late trying to access the app! keeps telling me “my session times out” and won’t let me into the application! h e l p.
Developer Response
Thanks for letting us know! We're working on it! - Amanda
Login every time I open app?
Nick77789
Ever since updating to version 4.14.0, the app prompts me to login each time I open the app. Prior versions of the app for the last 10 years never required this. I frequently check my usage and this added step just delays opening the app and is now less time efficient. I’m all for improvement but this is not an improvement, just a slower experience now. Please revert back to previous app experience.
Developer Response
Hey there, have you tried removing and re-installing the app? Let us know how it goes. -Anthony. P
Disappointed
Aliceandra
Haven’t been able to access this app for weeks now. Have been forced to go on my laptop just to check my balances. The app doesn’t open past the initial loading screen with the girl smiling at her phone. Needs a lot of work.
Developer Response
Hey there, Are you getting any type of error message when you try to access the app? - Amanda
Data not refreshing
Nosmohtlem
I sign in everyday and my data usage does not update. I have no idea how much data I've used and I don't want to go over on my bill.This is an edit to my post because I got a response from a fido worker asking what I saw on my screen. you do realize I cannot respond to you asking me a question because I can't reply back after you in like a comment like Facebook. Great customer service way to know how to work the App Store.
Developer Response
We're doing our best! If you would prefer, you can also reach us on Facebook messenger orTwitter DM and we'll figure out what's going on with your data usage. - Amanda
We’ve been hard at work making improvements to the Fido my account app. This update brings you improvements and bug fixes.
We fixed a login issue affecting some customers with unlinked accounts. You’ll enjoy a smoother sign‑in experience without delays.
Shop mobile plans and seamlessly change your plan right in the app from start to finish. Check out your latest mobile plan offers in the Offers tab.
We heard you! We’ve upgraded your Shop Add‑Ons experience. Checkout is now faster and simpler, making it easier to add data, buy a Travel Pass Text & Apps to keep your apps and messaging working in Canada where cell towers don’t reach, and explore even more add‑ons—all in just a few taps.
We appreciate you using our app. Leave us a comment and let us know how we are doing.
Check out the latest features, download our app.
Version 4.51.1
The developer, Fido Solutions Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Fido Solutions Inc.
Size
146.8 MB
Category
Utilities
Compatibility
Requires iOS 17.0 or later.
iPhone Requires iOS 17.0 or later.
Mac Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.
