Ok so I used to be on BBG BEFORE my pregnancy. I am 7 months post partum and they proposed me a 7 days free trial. (Note here that i said I used bbg before, so not a new client) Seeing as there is more than one program on this app, when they proposed me 7 days free trial DIRECTLY IN THE APP I USED A YEAR AGO (so they know im not a new client RIGHT?)- I said to myself HUM I could try the post pregnancy program... which i never did!? so I gave a try to the 7 days free trial but it CHARGED ME the 1 month right away BEFORE even telling me it was charging me, that I wasnt elligible for a free trial since I had been a client already... So I emailed the customer service, they told me apple should have told me i couldnt have the 7 days free to contact them. Which I also did and never got a damn answer from apple, i had to retry to get a damn refund to get an error message telling me I am not elligible for a refund. What a waste of energy and time AND money.I didnt even like the post pregnancy program so I CANCELLED my supposedly free trial (HAHA) after a couple days. I am beyond frustrated with the management of this situation.
Hi, we are sorry to hear about your experience with the billing of your account. Unfortunately, Apple only allow the use of one free trial per Apple ID. If an account attempts to redeem a second free trial, it will proceed with a monthly subscription service as the trial has already been claimed. As Apple control all aspects of billing for purchases made via their App store, we have no control over this and all refund requests must be made via Apple directly.