"LUUP" is a sharing service that allows you to ride small e-bikes and e-scooters around town from anywhere and return them to the place you choiced. The service is currently available in Tokyo, Osaka, Kyoto, Yokohama, Utsunomiya, Kobe, Nagoya, Hiroshima, Sendai, Fukuoka, Kitakyushu and Hamamatsu! Please use this service for commuting to work, school, shopping, and other places that are a little too far to go on foot!
FEATURES
1. No license required! You can ride an e-scooters if you are 16 years old or older!
You can ride an e-scooter after passing age verification and a traffic rules test.
2. Complete everything from ride to payment with the app
Procedures to use are completed via the app and the ride begins. Payment is also made through the app, so all you need is a mobile phone.
3. Membership registration is free! You can start using it today!
You can use the service immediately after downloading.
4. Small but powerful electric assisted bicycles.
Although the vehicle is designed to be small, it is powerful, and anyone can ride it stably without getting tired. It is perfect for sightseeing or cycling for a change of pace.
5. High-density parking installation in our service areas
Parkings are densely located in the service area, so you can ride right when you want to, without having to walk for a long time to the parking. You can check the parking map from the LUUP app.
AREAS OF OPERATION *As of July 2024
Tokyo (Shibuya, Meguro, Minato, Setagaya, Shinagawa, Shinjuku, Chuo, Chiyoda, Koto, Sumida, Taito, Bunkyo, Toshima, Nakano, Suginami, Arakawa, Kita, Ota, Itabashi, Adachi, Mitaka, Musashino)
Yokohama City (Kanagawa, Naka and Nishi areas)
Osaka (Kita and Minami areas)
Kyoto (Kyoto City)
Tochigi(Utsunomiya City)
Hyogo (Kobe City)
Aichi (Nagoya City)
Hiroshima(Hiroshima City)
Miyagi(Sendai City)
Fukuoka(Fukuoka City, Kitakyushu City)
Shizuoka(Hamamtsu City)
Other areas and nationwide!
HOW TO USE LUUP
You can use LUUP in [4 steps]!
1. Find LUUP parkings around town
You can find parkings on the app's map
2. Use the in-app camera to read the QR code on the vehicle and unlock it
Select the parking point for returning before the ride to ensure the return of the vehicle (* You can change the place during the ride)
3. Start the ride to the destination
4. End riding when you take a photo of your LUUP bikes or scooters parked in the parking and make an in-app payment
PRICE
Prices vary by city and region.
Rates for Tokyo: 50 yen (including tax) as basic ride fee + 25 yen per minute (including tax) as time fee
Rates for Osaka: 50 yen (including tax) as basic ride fee + 20 yen per minute (including tax) as time fee
Rates for other major areas: 50 yen (including tax) as basic ride fee + 15 yen per minute (including tax) as time fee
*Currently, the same fee applies to both e-scooters and bicycles.
*Prices may differ in some areas. Please see the LUUP help page for details.
*Check the current fare in the app before starting your ride.
NOTES
- Credit card registration is required.
*The name "loop" is sometimes incorrectly used, but the correct name is "LUUP".
*"QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
Please note: Free trial coupons for new accounts may not be available in all regions, based on our criteria. In addition, certain areas are excluded.
App is not fully translated, no idea how to cancel the subscription
Scam company
SageArshad
The luup app told me there was a parking space open, made the beep when I parked, even sent a photo to luup and THREE days later we get a text saying we have to pay 30,000 yen for parking in an illegal spot. With NO warning, no nothing! and they ALLOWED us to park there. A message to all, use Lime scooters, LUUP is a total scam and will lure you to fake parking spots to make you pay extra hundreds of dollars so that they can run their company. There was even another person who parked in the same spot as us. Stay away from LUUPs when in Japan, use Lime instead!!
Not user friendly
M.arc
This is not a user friendly platform for tourists. Although the app language can be switched to English, still some information stays in Japanese language and not easy to follow everything. The worst part is to get a 3h or 12h pass, it is not possible to just easily get it inside the app. You are directed to 3rd party platforms like Amazon or 7 eleven where all the information provided there is in Japanese. They have made it too complicated, unnecessarily. Why can’t you just activate a multi hour pass within the app, since the payment info is already registered?!!!!
Couldn’t use as tourist
AC75Canuck
Looks interesting and convenient but I couldn’t use the service due to only having an e-sim here. You need a phone # to sign up. Hopefully they can add support for data only users in Japan
Thank you for using LUUP.
In this update, we have made the following improvements
- Improved stability and usability, and fixed minor bugs
If you like the app, please help us rate it.
Thank you for your continued support of LUUP.
Version 1.138.0
The developer, Luup, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Location
Contact Info
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Luup, Inc.
Size
243.7 MB
Category
Navigation
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
Languages
English and 4 more
English, Japanese, Korean, Simplified Chinese, Traditional Chinese
Age Rating
4+
4+
This app is rated 4+ with content restrictions.
Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
