Flair has the absolute WORST booking software I have seen. I was manager of a medium sized group of excellent Technicians and Engineers. NOBODY could make head nor tails of your horrid Booking App. Please fire the nine year old who wrote it and hire a profesional.

This is one of the worst airlines that you will find in canada. If you tried to talk to customer representative they will take to much time to respond and incase if you cancelled your flight they will never give money back instead they will say, you can use your leftover money as a credit to book new flight .If you try to reschedule your flight be ready to pay same price as you paid initially in booking. So worst I find.

I chose flair for the first time because it was a few dollars cheaper. I will never fly again. Worst customer service, all telephone and desk agents were 3rd party contractors and refused my medical request to sit next to my ailing wife without being forced to pay the additional $50 each. If booking as a group you MUST pay the seat change fee for all members otherwise the system will “randomly” assign you seats not next to one another on the flight. The total cost of trip ended up being significantly more than the similar flights porter and west jet that will not separate your party even if you choose not to pay the seat selection fee.

Just like the website, mostly broken. Forget trying to book a family in. There are so many low cost airlines in the world that actually provide a base level of service, it’s hard to believe how terrible Flair is on all fronts.