Renpho Fit 4+

lost session

the application does not always calculate the sessions. it can happen 1/3
I lost a few 30 minutes session

Developer Response ,

Dear customer, we apologize for any inconvenience you may have experienced with syncing your skipping data. Please be advised that the data will still sync to the app regardless of whether it is open during or after your exercise. To ensure successful syncing, please make sure that Bluetooth is activated on both your phone and the jump rope. Also, please refrain from changing batteries or loosening the battery cover before syncing the stored data to your app. Thank you for your valuable feedback, and if you have any further suggestions or require assistance, please do not hesitate to contact us at support@renpho.com. Sincerely, Customer Service Team

Kind of OK

App Works kind of ok, and is interesting and motivating to use it and watch all the info but sure is frustrating when at the end of a challage it just wont transfer data to the phone and all your 3-4k jumps are going unsaved, missing...

Will not save your efforts during the count or while you skipping so if the cap holding batteries gets loose after you dropped it all the count is gone missing in the app.

Leadership board works weird, top person count is all over the board, at one point it shows one number and at a different time of a day it drops down by thousands of jumps, then it is somewhat back up again and doesnt relates to a daily count of jumos for the same person, if he is even there at all. Rarely see the same person in the 'day" leadership tab, but the overall week or month score is very high. When it does show up in a day tab, the number of jumps is midiocre and doesnt relate to overall rating whatsoever.
Not clear how the calories count is being calculated.

App has lot of bugs

Jump rope records are not recording in the total skip history. Records will disappear after back to the main screen. Skip record will occasionally show up in the total skip history, but the record is completely mess up. I did 10 mins skip, and it said my max consecutive skip was 52332.

Developer Response ,

Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies.
Please kindly contact us via email (support@renpho.com) if you have further questions. Sorry for the inconvenience caused. Sincerely, Renpho Customer Service Team