Bolt: Request a Ride 4+

The app is great and the app can get a taxi in most cases under 3 minutes and the prices are lower than on a normal taxi and the drivers are nice and fast sometimes the cars are clean but there are some things that aren't right such as getting a scooter that actually works sometimes it likes to die while you driving it and this leads up to you coming to a standstill and it turns itself into a regular scooter and the ride on those is terrible and the drivers have no sense of mind when they are driving the scooters and they are limited to 18 km/h basically the slowest and the most uncomfortable ride that you can imagine but okay the regular cars are clean they never smell weird but most drivers are Russian and they can't speak estonian correctly but with a strong russian accent so you can't understand them like 80% of the drivers are russian

So we send our customers tons of notifications about every single thing that happens in the app. But when we need to inform them about something really important like warnings for speeding we are just going to send an email and hope it doesn’t get mixed up with a regular receipt or newsletter or end up in spam. That way we can ensure a surprise message for some of our customers that their account got blocked for 3 months. And you know what? Let’s also block the taxi and food services so they completely stop spending money with us.

Look, I know speeding is a violation of Bolt’s Terms and conditions and the law in general. But if I was properly informed by them about these warnings, the whole situation would be avoided in the first place. Also in case of speeding, I would be happy to settle this matter with a relevant government department, pay a fine and carry on using the app. They could even ban Bolt Drive-at least that would make some sense. But instead, I got sneakily blocked everywhere. Luckily, we have the same quality alternatives in Tallinn and even cheaper ones. But being a Bolt’s customer for years, it felt a bit unfair how they treated this situation.

Taxify has eliminates most of unconvenient things about taking a taxi: rides are cheaper, finding a car is faster, I don’t have to wait outside, I get a good overview about my trip and payment is seemless. The only thing I am missing with new updates is ability to share a ride with my friends conveniently. As I cannot change the address, the app kind of assumes that I only take one stop trips. This is not true because sometimes the destination changes during the trip (get mor eprecise information about the location) or more oftenly I will take a friend somewhere midway to the destination. Now I have to rely on making it verbally clear to the driver which is what I disliked about taking a taxi in the first place. Ideally it would be good to get a possibility to share the cost with a friend as well, but a good start would be allowing multiple destinations however it is more convenient.