Manage your line, transfer money & pay your bills from your Orange Cash wallet
My Orange Egypt and Orange Cash: Your Ultimate Orange Companion
Both My Orange Egypt and Orange Cash offer a range of essential services, making it easier for you to manage your Orange account and enjoy seamless digital interactions.
Key services include:
• Account Management: Easily manage your Orange account, check balances, and view usage.
• Recharge and Bill Payments: Easily recharge your mobile or data plan, pay utility bills directly from the app.
• Orange Cash Integration: Access all Orange Cash services seamlessly within the My Orange app, including money transfers, mobile payments, pay for goods and services, …etc.
• Tariff Plans: Manage your rate plan (Orange Premier, FREEmax, Kart El Kebir Bundles, and Alo)
• Offers and Promotions: Stay updated on the latest deals, discounts, and exclusive offers.
• Customer Support: Get instant assistance and support for any queries or issues.
With My Orange Egypt, you now have access to all Orange Cash services in a unified platform, providing a convenient and efficient experience.
Customer service over the phone and on chat seems they don’t understand anything about the services they are providing. They keep you on hold for years and come back with short in complete answers. Always have to escalate the complains to International office for true concern. Bad service it wasn’t like that before.
Developer Response
Thanks for your feedback and we are sorry for your experience, kindly send us your phone number and problem details through our official page on Facebook using the following link http://m.me/OrangeEgyptOfficial or through Twitter https://twitter.com/Orange_Egypt
Infinite Transitions in process on payment
M Abdelmalek
I am using this app to recharge my credit balance online. In many occasions, this app failed to recharge my credit and shows transaction in process for around 2 or 3 hrs when I try again even from another phone. Your poor service forces us to travel to a nearby branch every time. You provide a critical service which is always failing 50% of the times without giving context about the real problem. Your app tells us to wait for 15 min before trying again but it is always the same result. It is a bad experience to give your users a wrong message and hope. Maybe it is time to switch to another provider who cares about his customers after being a customer here for around 12 years.
Developer Response
Thanks for your interest and we apologize for any problem. Would you send to us the username, number and details in a message on our official Facebook page through this link: http://m.me/OrangeEgyptOfficial or on Twitter through this link https://twitter.com/Orange_Egypt
Steal and Run
Ali Meshrif
I am extremely disappointed with both the Orange app and the service behind it. When I accepted an offer that included a 40% bonus on my data package, the app rejected the offer because my balance was slightly insufficient. However, it still activated the original package without the bonus.The worst part is that once I recharged my account to complete the required amount, Orange automatically deducted the money but did not reactivate the promotional offer or grant the promised 40% bonus. In other words, I ended up paying extra for a benefit I never received.This process is confusing, misleading, and unfair to customers. The app does a poor job of explaining what will happen when there is insufficient balance, and the automatic deductions without honoring the original offer create the impression that customers are being taken advantage of.Orange should either reserve the offer until the balance is completed or clearly notify customers that they will permanently lose the promotion. The current system feels deceptive and reflects poorly on both the app’s design and Orange’s customer service
Developer Response
Hi! we're sorry for your disappointment. Your satisfaction matters to us, and we're here to help you. Please share more details about your experience so we can address it. Feel free to message us with your dial & details on:Facebook: http://m.me/OrangeEgyptOfficialTwitter: https://twitter.com/Orange_EgyptThank you for your feedback!
Terrible customer service
Tino-ghobrial
Every time I have a problem and try to reach the customer service they never say anything helpful even though it’s not easy to reach them, all their offers are tricky and their entertainment apps are limited for a very short time not like other telecom companies that provides you with the same entertainment apps every month within the payment and not for only 3 or 6 months and after this short period the company takes the subscription fees automatically from your account ,lastly I had a problem with the signal so I reported it to their customer service and It’s been 3 weeks and no one reached me so I don’t recommend Orange to anyone
Developer Response
Hi! we're sorry for your disappointment. Your satisfaction matters to us, and we're here to help you. Please share more details about your experience so we can address it. Feel free to message us with your dial & details on:Facebook: http://m.me/OrangeEgyptOfficialTwitter: https://twitter.com/Orange_EgyptThank you for your feedback!
We’re making your experience even better , update your favourite app to the latest version & explore whats new :
A refreshed Login & Registration journey for faster, smoother access Fixes in Internet section with a seamless & easy experience.
Performance enhancements and bug fixes for smoother app performance .
Version 10.1.0
The developer, Orange Egypt, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Location
Contact Info
Contacts
Identifiers
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
