OSN+ 12+

I love the available content and how it’s varied to suit different tastes. I only hope you can fix the “continue watching” part: shows that I’ve finished are still there and it’s very crowded. I’d love to have the ability to remove shows that I’ve finished or even those I don’t feel like continuing to watch anymore.

Also, I know licensing is not a simple matter, but it would be nice if you could give us all seasons of a series and not just the last one(s). Thank you :)

Hello Cheeine, thanks for contacting us and for the amazing rate and comment! :). We assure you that your comment will get all the consideration needed and will be added to our suggestions' list, as we are keen on adding new features to the app to be more convenient and satisfying for you, so Stay Tuned! ;). Hagar.

The whole experience is just terrible, from the app, payments to customer service. The app gives random errors during streaming and just closes the episode out of the blue. Takes a lot to load an episode: not my internet. Other apps like Netflix work great. Cant choose quality even through account settings like Prime for tv.

Paid the monthly subscription normally, but it gives me a ‘timeout error’ after loading for over 2 minutes. The funds were deducted but the service didn’t activate. I’ve been contacting customer service for 2 days (going onto the third) now through both phone numbers and email. Literally nothing has been done. Provided them with every bit of detail they wanted about the card and the payment reference no. with no avail. Any other service would’ve apologized and solved the problem within the first day.

I do not recommend this app nor this service.

Hello, thanks for contacting us and our sincere apologies for any inconvenience happened. Kindly note that for Quality control, it's now set to be controlled automatically based on the internet Speed. For the appearing errors, please try the following steps to try resolving the issue: Sign out from the app, remove the app, restart your device and the Wifi router, re-install the app and sign in again and check. Also, please confirm if you are still having an issue with the payment or otherwise. Wish you have a lovely day :). Hagar.

The application does not work with LG TVs that were manufactured before 2016, and when contacting customer service that this was not mentioned when downloading the application,

it was answered that I had to change the password or delete the application and re-download it, or check the strength of the Internet network, or use the application through The laptop and connecting it to the TV!!!

and after trying to communicate with customer service more than once, I asked for a refund of the subscription amount, as I did not properly benefit from the service provided. The response was that the subscription amount will not be refunded

Also, the Chat system with customer service is very sterile, as communication takes place by sending “pictures” only, and it is not possible to communicate by typing your request, which makes the communication process difficult.

Hello Rasha, Thank you for contacting us, let me tell that we support LG TV's starting 2017 and we usually provide trouble shooting steps to make sure that we fix any technical issue that you might have faced with your device.

Also, you can always watch the application using your phone or to cast from apple tv to your tv or use HDMI cable between your laptop and your tv .

We are always here to help through chat and we do sometimes request pictures to see the error message to help you further but you always contact us by email at https://rb.gy/2yunzk for more support with any inquiry and we'll be happy to assist you. Heba