Efteling

Name: Efteling
Rating: 4.9 (92 reviews)
Author: Efteling

Profiter au maximum de votre j

Uniquement pour iPhone

Gratuit

92 notes
Âges

4+
Ans
Catégorie

Voyages
Création

Efteling
Langue

FR
+ 3 autres
Taille

137,3
Mo

iPhone

Profitez au mieux de votre journée à Efteling. Téléchargez l'appli ! Vous voulez connaître le temps d'attente pour Joris en de Draak ? Ou savoir à quelle heure commence le spectacle du parc Raveleijn ? L'appli Efteling vous donne toutes les informations actuelles lors de votre visite du parc. Regardez quels restaurants sont ouverts, où se trouvent les toilettes les plus proches ou quel âge il faut avoir pour un tour dans Baron 1898. Cette appli optimise réellement votre journée à Efteling !

Notes et avis

4,9

sur 5

92 notes

GPS
06/07/2024

Karo01560
GPS pas assez réactif
GPS
06/07/2024

Karo01560

GPS pas assez réactif
Poor User Experience and Unusable Customer Service Chat
17/09/2023

-flop-
I recently stayed at Efteling Resort with the expectation of a smooth early park access, a feature prominently advertised. However, my experience was far from satisfactory, and the iOS app did nothing to help.Firstly, the app offers no information on the early access process. We faced a confusing fork in the path upon entering the park, and there were no clear signs or guidance on the app to direct us. We ended up walking in the wrong direction for 10 minutes, only to be stopped by locked gates. A 20-minute detour later, we faced a 40-minute wait for an attraction we had hoped to access quickly.To make matters worse, when I tried to use the customer service chat feature on the app to address this issue, it was completely unusable. Messages wouldn’t send, and there was no way to get immediate assistance, exacerbating our already frustrating experience.The app should be a tool that enhances a guest’s experience, not complicates it. The lack of essential information and non-functional customer service features make this app more of a hindrance than a help.Efteling Resort, your app needs serious improvements to meet the standards one would expect from a place that promises magical experiences.

Réponse du développeur
Sorry to hear that it didn't do what you expected. Could you please let us know via appteam@efteling.com where the fork in the path would be that would take you a 10-minute detour? Which resort were you at during your stay? Hopefully we will hear from you, so that we can improve our service in the Efteling App for a possible future stay. Once again, we're sorry to hear that the experience was not what you expected. We hope to hear from you soon. ^Dieter
Poor User Experience and Unusable Customer Service Chat
17/09/2023

-flop-

I recently stayed at Efteling Resort with the expectation of a smooth early park access, a feature prominently advertised. However, my experience was far from satisfactory, and the iOS app did nothing to help.Firstly, the app offers no information on the early access process. We faced a confusing fork in the path upon entering the park, and there were no clear signs or guidance on the app to direct us. We ended up walking in the wrong direction for 10 minutes, only to be stopped by locked gates. A 20-minute detour later, we faced a 40-minute wait for an attraction we had hoped to access quickly.To make matters worse, when I tried to use the customer service chat feature on the app to address this issue, it was completely unusable. Messages wouldn’t send, and there was no way to get immediate assistance, exacerbating our already frustrating experience.The app should be a tool that enhances a guest’s experience, not complicates it. The lack of essential information and non-functional customer service features make this app more of a hindrance than a help.Efteling Resort, your app needs serious improvements to meet the standards one would expect from a place that promises magical experiences.
Réponse du développeur 18/09/2023
Sorry to hear that it didn't do what you expected. Could you please let us know via appteam@efteling.com where the fork in the path would be that would take you a 10-minute detour? Which resort were you at during your stay? Hopefully we will hear from you, so that we can improve our service in the Efteling App for a possible future stay. Once again, we're sorry to hear that the experience was not what you expected. We hope to hear from you soon. ^Dieter

L’hiver a tiré sa révérence et la dernière neige a fondu. La carte est de nouveau prête pour l’été !

Version 5.18.0

2 févr.

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