Description

No surges. Vetted drivers. Reliability. Airport rides with flight tracking. Free Wifi & chargers.
Plus:
- Earn points for every ride with ClubLee to earn permanent discounts & faster pickup
- Running late? Snooze your car for an hour
- Use us for business too – Over 81% of the FTSE 100 have business accounts with us
- Pets and bikes welcome
- Fixed quotes in advance
- Pre-book up to 3 months in advance or get a car now
- Excellent customer service
- Track your driver’s arrival & your route as you travel
- Travel with us in 40+ cities worldwide. With our city selector, you’ll have a premium car service wherever you are; from New York to London.
- No need to help with navigation, our fully trained drivers will make your travel stress free.
- Courier service – we aren’t a regular taxi app, we transport parcels too
Our dedicated fleet of motorcycle, van & cycle couriers is the fastest in London.
Small parcels to large deliveries, our couriers are at your service in the UK & worldwide!
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Experience a new level of service you won’t get when booking with another taxi. Download the new Addison Lee travel app, start enjoying your Global travel today!
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Comments & feedback to: feedback@addisonlee.com
For assistance: customersupport@addisonlee.com
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PLEASE READ CAREFULLY BEFORE DOWNLOADING THE APP FROM THIS WEBSITE.
By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.

What’s New

Version 7.8.8

- Bug fixes and performance improvements

Ratings and Reviews

3.8 out of 5
932 Ratings

932 Ratings

Antonyh2010 ,

Overly pedantic over waiting times

Two journeys, two waiting time charges on top of expensive airport runs. No way of disputing. We weren’t late so I can only assume driver didn’t hit the button and we got charged.

All we could do is leave a one star review for the driver with a comment, which led to a snotty email to us from hq. I’m sorry to the driver but there’s no feedback channel other than ratings.

That said, the overall service is good and the prices keen. It’s not perfect but works well enough for our needs. There needs to be a way to give non-driver-related feedback.

JowyBleu ,

Very hit and miss

I used to use AL frequently after finding Uber’s service getting steadily worse. However the service is so very hit and miss, either getting one great driver out of 10 being reckless and rude drivers. The Club Lee also feels like a scam where the more frequent you ride you gain points to jump tiers and supposedly get discounts and faster pick ups. I’ve noticed the price suddenly jump up as I move tiers and the drivers definitely questionable... I’ve often complained and the customer service on that side have been great offering discounts but it does not seem like there has been an improvement on the driver side.
The pickups are also terrible where the app pinpoints your GPS and drivers get sent elsewhere. I have on one occasion got yelled at from a driver for not being in the right place despite being so on the app, after explaining that I was according to the app the driver didn’t even acknowledge that neither one of us was at fault but sulkily drove me to my destination.
App needs adjusting, and drivers definitely need vetting.

2bSage ,

Carlyle Group Con customers and Addison lee drivers

I just discovered Addison drivers have had there income cut by the Carlyle Group - Addison lee owners - who take over 50% of the fair. their car rental has gone up and their milage income reduced. - the tips that DO go to the drivers are presented to the customer as an extra irritation AND unless I do THEIR CUSTOMER SERVICE work for them I cant tip the driver. OH AND they use those bloody star badges as a stick to beat drivers with. ... I await a response from the Carlyle group before deciding on action - but feel deceived into supporting very poor business ethics and behaviour.

I intend to identify individual directors & the CEO and investigate what posable justification they hide behind - At this moment I’m enraged. (Oh and this App ... ? Serves the Carlyle group perfectly NOT the customer or the drivers - LOL we will see if I get contacted by senior managment before they meet me and start spluttering about “we didn't know ...”
Onwards
Toby

Information

Provider
Addison Lee Plc
Size
90 MB
Category
Travel
Compatibility

Requires iOS 11.0 and watchOS 2.2 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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