Description

Our Safer Journey Initiative. See your driver's cleanliness rating. No surges. Vetted drivers. Reliability. Airport rides with flight tracking. Free Wifi & charges

Here for London.

Every journey is protected by our Safer Journey Initiative. We are market leaders in the industry for safety and hygiene. As we own our fleet, we have control over our vehicles as they only operate for us.

Unlike other transport providers we can guarantee:
- Transport for London approved safety partition screens to protect both you and our drivers
- Business Accounts: Available with flexible invoicing and priority services

Drivers:
- Accredited with Transport for London approved PCO licenses
- Supplied with hygiene and cleaning equipment for regular use between journeys

Quality Assessors:
- We have a team of mobile quality assessors constantly monitoring every single vehicle in our fleet.

Deep cleaning:
- All our vehicles are Electrostatically Spray cleaned using TECcare CONTROL solution every three months as part of our enhanced cleaning programming. We also provide facilities for all of our cars to be deep cleaned up to three times a week.

Driver ratings:
- Our in-app driver ratings include cleanliness for added peace-of-mind.

Don’t forget:
- No surges and fixed quotes
- Book for now or for up to 3 months in advance
- Vetted drivers
- 24/7 customer service
- Airport rides with flight tracking
- Free Wifi & charger
- Courier services available
- Snooze your journey if you are running late
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Experience a new level of service you won’t get when booking with another provider. Download the new Addison Lee travel app, start enjoying your travel today!
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Comments & feedback to: feedback@addisonlee.com
For assistance: customersupport@addisonlee.com
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PLEASE READ CAREFULLY BEFORE DOWNLOADING THE APP FROM THIS WEBSITE.
By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.

What’s New

Version 8.8.0

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.




Here's a summary of what has changed in version 8.8:

- If your pick-up is within public event area, the app will suggest convenient meeting points and show them on the map

- Internal improvements

- Various bug fixes

Enjoy the latest version of our app.





Any questions? Tap Help in the app menu to explore our most frequently asked questions, or contact our 24/7 UK based customer support team.

Ratings and Reviews

3.8 out of 5
1.1K Ratings

1.1K Ratings

RachelElnaugh ,

Payment process super clunky

Great that you have an app but here are some annoying issues:

1) once you’ve entered the pickup address if you inadvertently touch the map you lose it and have to re-enter it all again! (No obvious way to restore originally entered details)

2) having put all my credit card details in for the first booking I then had to put them in all over again for the return journey via the very clunky ‘Visa payment’ process !!! (Also the card image data grab aspect just would not work)

JowyBleu ,

Very hit and miss

I used to use AL frequently after finding Uber’s service getting steadily worse. However the service is so very hit and miss, either getting one great driver out of 10 being reckless and rude drivers. The Club Lee also feels like a scam where the more frequent you ride you gain points to jump tiers and supposedly get discounts and faster pick ups. I’ve noticed the price suddenly jump up as I move tiers and the drivers definitely questionable... I’ve often complained and the customer service on that side have been great offering discounts but it does not seem like there has been an improvement on the driver side.
The pickups are also terrible where the app pinpoints your GPS and drivers get sent elsewhere. I have on one occasion got yelled at from a driver for not being in the right place despite being so on the app, after explaining that I was according to the app the driver didn’t even acknowledge that neither one of us was at fault but sulkily drove me to my destination.
App needs adjusting, and drivers definitely need vetting.

2bSage ,

Carlyle Group Con customers and Addison lee drivers

I just discovered Addison drivers have had there income cut by the Carlyle Group - Addison lee owners - who take over 50% of the fair. their car rental has gone up and their milage income reduced. - the tips that DO go to the drivers are presented to the customer as an extra irritation AND unless I do THEIR CUSTOMER SERVICE work for them I cant tip the driver. OH AND they use those bloody star badges as a stick to beat drivers with. ... I await a response from the Carlyle group before deciding on action - but feel deceived into supporting very poor business ethics and behaviour.

I intend to identify individual directors & the CEO and investigate what posable justification they hide behind - At this moment I’m enraged. (Oh and this App ... ? Serves the Carlyle group perfectly NOT the customer or the drivers - LOL we will see if I get contacted by senior managment before they meet me and start spluttering about “we didn't know ...”
Onwards
Toby

App Privacy

The developer, Addison Lee PLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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