Addison Lee: Taxis & Couriers 4+

Cars, Couriers & Black Taxis

Addison Lee PLC

    • 4.0 • 1.9K Ratings
    • Free

Description

Unlock London with Addison Lee! Book one of our taxis, minicabs, or couriers whenever you need them, whether it's on-demand or up to twelve months in advance. Choose from our eco-friendly electric vehicles or iconic black cabs to suit any occasion.

Giving London a Lift – Download Our Taxi App and Request a Ride with Addison Lee!

Over 7500 Vehicles, Including: Taxis, Minicabs, People Carriers, Accessible Vehicles, Courier Services and Executive Vehicles

On-demand: taxis in under 10 minutes in central London

London's most sustainable taxi and minicab company

Prebook up-to-12 months in advance

Airport rides with flight tracking

Business & personal accounts

We deliver parcels too with London's largest same-day courier fleet

24/7 Customer Support



Addison Lee: London's Premium Taxi App

We Guarantee:

Service: Whether you prioritise style, space, accessibility, or affordability, Addison Lee helps you find the perfect solution for your needs, whether you’re requesting a ride for one or need a parcel couriered.

Safety: Your safety is paramount. Unmatched driver safety standards and co-designed driver training in partnership with UN Women.

Business Accounts: Seamlessly manage corporate travel with flexible invoicing and priority services.

Licensed; by Transport for London: The only large operator in London with a full 5-year license.

Customer satisfaction: with a Trust pilot score of 4.2

Driver Ratings: Review and rate drivers in the app.



The boring stuff....

By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.

What’s New

Version 8.25.0

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services.
Here’s a summary of what has changed in version 8.24.5:

- Bug fixes and internal improvements.
Any questions? Tap Support in the app menu to explore our most frequently asked questions, or contact our 24/7 UK based customer support team.


Ratings and Reviews

4.0 out of 5
1.9K Ratings

1.9K Ratings

NicPat29 ,

Love the service. App could be better

Hi. The first thing I will say is I'm a big fan of the service and it makes difficult commuting into London from the Isle of Wight manageable.

But the app is not user friendly. It is very awkward to book a car as I tend to do this from home and not intuitive to navigate. There are many improvements which could be made to make it easier, quicker and simpler.

One simple thing would be to let you select you most common journey from day top 10 most frequent and then just select date and time.

JowyBleu ,

Very hit and miss

I used to use AL frequently after finding Uber’s service getting steadily worse. However the service is so very hit and miss, either getting one great driver out of 10 being reckless and rude drivers. The Club Lee also feels like a scam where the more frequent you ride you gain points to jump tiers and supposedly get discounts and faster pick ups. I’ve noticed the price suddenly jump up as I move tiers and the drivers definitely questionable... I’ve often complained and the customer service on that side have been great offering discounts but it does not seem like there has been an improvement on the driver side.
The pickups are also terrible where the app pinpoints your GPS and drivers get sent elsewhere. I have on one occasion got yelled at from a driver for not being in the right place despite being so on the app, after explaining that I was according to the app the driver didn’t even acknowledge that neither one of us was at fault but sulkily drove me to my destination.
App needs adjusting, and drivers definitely need vetting.

Heathcliff20 ,

Certainly not a premium taxi service

I wouldn’t recommend Addison Lee anymore. Having used it for business and also personal airport transfers I have found the app unreliable, the drivers aren’t helpful and or rude at times and not in keeping with the “premium taxi” service. Not even with Uber have we gotten such bad service. The customer service is just unfortunate. When feedback has been provided there was a lack of acknowledgement and supporting the customer. It was more a case of excuses. The app is unreliable and the payment methods aren’t straight forward. I still end up paying cash as the drivers don’t have a card machine (which for a premium service in London is unacceptable). Have deleted the app and will no longer be using the service for business or personal reasons. Will be using black cabs moving forward. Their app is certainly better and drivers are reliable and know where they are going!

Developer Response ,

Good Morning, I am sorry to hear about your bad experiences with our app, staff and drivers.



If you would like to discuss this further, please email customer.relations@addisonlee.com.

Kind Regards,
Shellie

App Privacy

The developer, Addison Lee PLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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