I find the range of content on prime video is good, however the app itself as a few flaws that can be very irritating. For example, sometimes if you pause the video, instead of remaining paused, it takes you out of it and back to the main page of content, there is no set time for when it does this either, it can happen seconds after pausing or minutes or sometimes not at all. I have found a few times when I select a series to watch it will open it but then immediately shut it again as if I hadn’t pressed it, which is very annoying as you go to press the episode you want to watch and it disappears, so you end up pressing on a different show on the main page altogether. Also when it does finally open, it is for some reason (sometimes, but not all the time) on the last season available of the series, not the season you are currently watching, minor issue but still irritating. A lot of the time when I load the app it tells me I need to update it, but when I click update it takes me to the App Store and shows that no updates are actually needed. If these annoyances were rectified, I would rate this app and content 5 stars. Some positives so it’s not all doom and gloom.. I like that when you select something it tells you the IMDB rating, I also like the feature it has of when paused it shows you all the actors that play the characters in that particular scene and another neat feature I’ve found is that sometimes when the show is paused it has a trivia section to the left of the screen detailing facts about either the characters or the actors themselves relevant to what you’re watching. Overall the app is good but if the issues were fixed I would find it to be much better than other streaming services we know.

I love Outlander but can’t believe the way you are not promoting it. Grand Tour was everywhere - where is the PR for Outlander? You have rebranded a few of Starz tweets. Where is the rest? Where are the trailers at the beginning of other shows like Sneaky Pete and Bosch? Where are the ads on billboards and buses? Where are the ads in papers? Articles and photo shoots in magazines? Why have the cast never been on Graham Norton or Jonathan Ross? Or (2 for 1) James Corden again? The only daytime shows I have seen Cait & Sam on, are with Lorraine And Holly Willoughby who obviously had an interest and encouraged the booking, no work for PR there. You have a great, intelligent, funny, charismatic cast, past and present most based in UK, who from the proof of SM have gone down a storm at the conventions. Why are you not taking advantage of this brilliant resource? Diana Gabaldon released a book of novellas recently I saw no press for this, but it could have been a good tie in. Surely you should be talking to book shops to have her books displayed and “now showing on prime” stickers like Starz have done in US. You did an early preview at a ComicCon which was nice for the fans but I only saw one tweet advertising that, maybe that was enough to sell the tickets, but that was to fans who will already subscribe, you are not building the fan base and surely most important to you, you are not increasing revenue by increasing you subscriptions! You could have given a big push a month ago along the lines “Start bingeing now and you can be ready for the brave new world of S4”. ? I have no PR experience and have come up with all these ideas what are you paying you PR to do?

honestly i love prime. has loads of good movies and shows and they always switch things up for what’s on prime and most of the time the movies that used to be on prime come back which is great. however there is a few issues. i find the app is quite messy sometimes. on my tv it can sometimes be slow and delayed. that could just be my wifi, though i’m not sure. but for some reason when i’m watching a series it’ll say resume episode on an episode that is far ahead and i haven’t even reached yet. for example when im on S1 it says to resume S2? and another issue is when i start a new series it weirdly plays the final episode first? not sure why it does this and i never realise because i click play thinking it’ll start from the beginning. The subtitles are also rubbish. they’re always out of sync. they are always behind, so not great. when i watch things on my phone as well the app tends to go all wonky when i swipe off for 2 seconds and it then freezes so i have to clear the app and then open it again. i don’t often need to swipe of but it is annoying when im texting a family member and i have to keep clearing the app because it just goes sideways. but i do really love prime. i just wish the app would not be so messy and delayed