What you can do:
• Log in with a finger or your face – or set a PIN if you prefer
• Payments in one place – view payments, set up or change a payment plan, or make a card payment
• Check up on your bills - new and old
• Get alerts – find out about reported leaks or service issues near you
• Scan new meter readings – using your phone’s torch and camera to read your meter, update your account and, if you choose, auto-generate a bill
• Choose your preferred language - our app is currently available in the following languages:
English, Polish, Lithuanian, Romanian, Portuguese, Russian, Chinese and Bengali. Simply choose you preferred language when you log in for the first time or change it later in your profile
Before you start:
• You’ll need iOS version 10.0 or above
• Existing customers registered with MyAccount can use the same login details. If you’re a new user, you can easily register on the App

What’s New

Version 1.7.9

Updates and new features

Ratings and Reviews

3.4 out of 5
137 Ratings

137 Ratings

TheSwedishChef ,


The app and website has different password requirements. Hence I couldn’t login to the app as it said I hadn’t entered a valid password. Turns out the website does NOT require special characters in the password while the app does. Reset the password to a new that includes all required characters and it works. This is just sloppy design. So many companies get this wrong because they neither communicate nor think.

rhyss grandad ,

Won’t let me log in

Update:- developer responded to confirm the issue was resolved and indeed it was. Thank you very satisfied

No matter what I do this app won’t log in, keeps reporting the connection was lost please try again. Tried re registering, recognised the account, reset password even though it didn’t need it but still the same, long time waiting and drops out. Waste of my time

Developer Response ,

Sorry for the issues you had. The issue has been fixed so you should now be able to log in using the latest app version 1.6.6.

UnhappyofWigsley ,

Unable to update

I’ve had the App which worked very successfully on my iPhone X for several months.
I particularly appreciated being able to track our hourly/daily/weekly use, especially after a recent leak.
Unfortunately today, I find I am unable to use the App without updating it, which I have tried to do, but just results in the icon “circling” without any installation.
I have tried uninstalling it to see if I can then start from scratch, but the same thing happens.
Am I alone in having this issue with this update please?

Developer Response ,

Hiya, I am sorry for the problems your having trying to download the latest version of the app. Please can you send us your account details by using the following link - and we can then look in to this further for you. Thanks in advance.

App Privacy

The developer, AnglianWater, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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