Anglian Water 4+

We recently got asked to have a new water meter installed by Anglian Water which would be one of their new Smart Meters that reports water use on an hourly basis.

That does allow us to see our actual use in either cubic metres or litres, which is all very interesting but it doesn’t show the obvious measurement of our use, the price!

This seems to be a fairly major oversight and not very smart for a smart meter solution. Hopefully something the app’s developers can resolve easily.

There’s a little bug too, where there’s a notification on the app (eg the message that pops up about paying your bill) that notification doesn’t clear after you have read it.

It would be nice to see some additional functionality too like notifications of unusually high use at times.

I had hoped that the app would provide some additional functionality over the website, but it doesn’t, so I’ll probably delete it.

Thank you very much for your feedback. We appreciate the points you have made and they are all things we are considering for future improvements.

Edit 2: The team has been in contact regarding this issue and released a fix as stated and within the timeline they advised it will be. The app works as expected now without any issues and easy and clear menu and overall good design.
Thank you for taking into account customer considerations and working towards fixing the issues

Edit 1: I managed to log in by typing my password although it’s a random generated one and is really not easy nor convenient doing that. Someone has also replied that this is a known issue and that it will be fixed. But looking on reviews going back to July I can see that the problem was there and the same solution was proposed, so not overly confident that it will be fixed

Although I can login fine on the web browser, the app says: Please enter a valid password. This is just bad implementation of the app, as it makes it completely unusable. It doesn’t even tell you why the password isn’t valid, is it wrong? Does it not meet the password requirements? In any case, it’s not possible to even login on this app

EDIT: The new app update is now live, and this has the fix for the password manager issue with the App - Please update the app if you have already done so. Thanks again for your feedback and your patience with this.

ORIGINAL:Thank you for editing your review to take into account the known issue. When the new app with the fix goes live, i will send an email to let you know it is available. Many thanks again for your feedback and your patience.

Every time you move screen, especially to query sections, the app crashes and does not allow you to go back to previous screens. Only restarting your iPhone allows use to continue.
Review after advice from developer- deleting and reinstalling app definitely improves results. Now a 4 star app.

Hiya, I am sorry you are experiencing this, if you haven't already, please can you try uninstalling and reinstalling the App? If this still happens after this, please send us your details through the feedback section so we can look into this further? Thanks