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Description

Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.

Note: Some features are only available in selected countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be cancelled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at https://www.apple.com/legal/sales-support/applecare/applecareplus/. See https://www.apple.com/legal/privacy/en-ww for the Apple Privacy Policy.

What’s New

Version 4.2.1

• Performance enhancements and bug fixes

Ratings and Reviews

3.5 out of 5
983 Ratings

983 Ratings

nekosan0286 ,

Refund ticket doesn’t work

I sent two tickets with Apple and couldn’t be traced with two Customer Agents. 🤷🏻‍♀️The path was Apple Support> Select product > subscription etc. But I was supposed to have it as accidental subscription. The pretence was Loopsie doesn't offer a trial feature. They do. So I called up again sent an accidental subscription request and still declined. It's a frustration when you’ve reached out ages ago. Being ghosted after you’ve purchased something. As long as the purchase is done, you on your own. I've been an Apple follower since but this by far was the worst experience I’ve had.

I once spoke to Apple CS a week ago re:deliveries and he was the most helpful person and we just had a laugh. 👍 But today I was left feeling that I had a £3 request and a £19 (I understand was non-refundable) was such a fuss that in the end you’re just gonna give up on asking.

William James10 ,

Useful is you own the product you want Support with.

If you want to ask questions about a product your considering buying, don’t even bother. No matter how hard you try, it will always ask you for a serial number. I was unable to ask a question about an Apple Watch which is really annoying. If you own the device, it is much easier and most staff know how to help and what they’re talking about. They don’t take long to connect and are very nice. Just a shame you have to own a device to ask a question about it.

Ann O'Mie ,

Faultless

First time, I think, in about 20 years of Apple ownership that I’ve needed to ask for telephone support (to find three weeks’-worth of archived emails that had vanished from iCloud). I instantly got a very polite and calm helper, who tried everything, then referred me up to a manager in Ireland. She swiftly went through a dozen very clear steps, then undertook to do a full recovery - images came to mind of vast server farms in California all working overtime to find my lost messages... She also gave me her contact details and said she would call back to check progress - which she duly did. By then the lost emails had started trickling in, and continued to do so for several hours.

I’m worried that iCloud somehow lost the data, but the support from Apple was first rate.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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