Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.
Note: Some features are only available in selected countries or regions.
• Performance enhancements and bug fixes
Ratings and Reviews
Refund ticket doesn’t work
I sent two tickets with Apple and couldn’t be traced with two Customer Agents. 🤷🏻♀️The path was Apple Support> Select product > subscription etc. But I was supposed to have it as accidental subscription. The pretence was Loopsie doesn't offer a trial feature. They do. So I called up again sent an accidental subscription request and still declined. It's a frustration when you’ve reached out ages ago. Being ghosted after you’ve purchased something. As long as the purchase is done, you on your own. I've been an Apple follower since but this by far was the worst experience I’ve had.
I once spoke to Apple CS a week ago re:deliveries and he was the most helpful person and we just had a laugh. 👍 But today I was left feeling that I had a £3 request and a £19 (I understand was non-refundable) was such a fuss that in the end you’re just gonna give up on asking.
Useful is you own the product you want Support with.
If you want to ask questions about a product your considering buying, don’t even bother. No matter how hard you try, it will always ask you for a serial number. I was unable to ask a question about an Apple Watch which is really annoying. If you own the device, it is much easier and most staff know how to help and what they’re talking about. They don’t take long to connect and are very nice. Just a shame you have to own a device to ask a question about it.
First time, I think, in about 20 years of Apple ownership that I’ve needed to ask for telephone support (to find three weeks’-worth of archived emails that had vanished from iCloud). I instantly got a very polite and calm helper, who tried everything, then referred me up to a manager in Ireland. She swiftly went through a dozen very clear steps, then undertook to do a full recovery - images came to mind of vast server farms in California all working overtime to find my lost messages... She also gave me her contact details and said she would call back to check progress - which she duly did. By then the lost emails had started trickling in, and continued to do so for several hours.
I’m worried that iCloud somehow lost the data, but the support from Apple was first rate.
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- Apple Distribution International
- 38.5 MB
- Requires iOS 13.1 or later.
- Requires iPadOS 13.1 or later.
- iPod touch
- Requires iOS 13.1 or later.
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