Apple Support 4+

First time, I think, in about 20 years of Apple ownership that I’ve needed to ask for telephone support (to find three weeks’-worth of archived emails that had vanished from iCloud). I instantly got a very polite and calm helper, who tried everything, then referred me up to a manager in Ireland. She swiftly went through a dozen very clear steps, then undertook to do a full recovery - images came to mind of vast server farms in California all working overtime to find my lost messages... She also gave me her contact details and said she would call back to check progress - which she duly did. By then the lost emails had started trickling in, and continued to do so for several hours.

I’m worried that iCloud somehow lost the data, but the support from Apple was first rate.

Recently I made a purchase online using Apple Pay, at the end of the transaction I was told that the payment was unsuccessful, knowing that I had sufficient funds and that I had used Apple Pay many times in the past I tried again and again but without success so I tried to pay just with my visa direct but it still would not go through, I then checked my credit cards to discover that the card tied to Apple Pay had authorised FIVE payments without any secondary checks with me, as the payments were shown with my card provider as pending I tried to cancel them only to be told that this couldn’t be done as payment with a credit card was a guaranteed payment, so Apple Pay let me down, my card provider let me down and it was left to me to sort out, eventually I got the store to reimburse me it seemed that there was a problem with their modem going offline but at the end of the day an unsuccessful payment is exactly that and if I was told it had not gone through then I should have been safe in the knowledge that my money was safe when in fact it was far from it thanks to the incompetence of Apple and my card company.

Well well , I had a feeling this was a fake app when I contacted them through the app to report a problem and the message set up was not quite right . Long story short it was a bot messaging me not a person and the big give away was the messages was not coming through on I message just normal sms. I have since tried to report this app to apple and guess what there is no record of me ever downloading it. I’ve got the receipt number on my phone to prove it . Wake up apple ur so called invisible iOS is not so? Trying to report or get advice is like pulling hens teeth. They don’t want to know and call you all sorts as iOS can’t be hacked? I beg to differ . My phone is is totally under the control of someone. And before u say back up and restore, i can’t back up it won’t back up at all. It says it backed up then when I check the back up it’s 100k data when it should be like 15G
Looks like I’m going have to start from scratch again and set up another Apple ID . It will be my 4th in 2 years .
Thanks for the support apple . Since Mr Jobs has passed away the company has deteriorated badly, I’m going back to a Nokia 3310 .