Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.
Note: The Apple Support app and certain features are available only in selected countries or regions.
• Performance enhancements and bug fixes
Introduced in version 4.6:
• Support now available for customers with AppleCare+ for Business Essentials
Ratings and Reviews
Very very good support process
Support for products will be the death of me one day, but not today. I work for myself so have to be pretty IT literate but every so often I can’t figure it out. I’ve been a Mac user for 25 years and their support has never failed to impress me even if they don’t know they are happy to listen and work with your suggestions. One more one occasion this has resulted in me and the agent solving a problem for a benefit of the wider community. The app is so easy. Log on, press call and I get a call straight back. My only gripe is that you are treated like an idiot initially but once you can show you know what you are talking about they quickly move you to a senior engineer. I rarely give things 5* but I really couldn’t suggest an improvement. Well done Apple. Well worth paying the extra purchase price.
WHERE IS THE HELP WHEN YOU NEED IT - BE WARNED
Recently I made a purchase online using Apple Pay, at the end of the transaction I was told that the payment was unsuccessful, knowing that I had sufficient funds and that I had used Apple Pay many times in the past I tried again and again but without success so I tried to pay just with my visa direct but it still would not go through, I then checked my credit cards to discover that the card tied to Apple Pay had authorised FIVE payments without any secondary checks with me, as the payments were shown with my card provider as pending I tried to cancel them only to be told that this couldn’t be done as payment with a credit card was a guaranteed payment, so Apple Pay let me down, my card provider let me down and it was left to me to sort out, eventually I got the store to reimburse me it seemed that there was a problem with their modem going offline but at the end of the day an unsuccessful payment is exactly that and if I was told it had not gone through then I should have been safe in the knowledge that my money was safe when in fact it was far from it thanks to the incompetence of Apple and my card company.
Incompetent, lying bunch of buffoons
By far the worst customer service of all the customer services online. Not only are they incapable of given the correct information in terms of the functionality of the iCloud and devices, they take no responsibility for any more functions, blame you for things that are clearly network related and on top of that blatantly lying. Trying to get any answers or any resolution is completely useless. This stuff are not educated at all as to the functionality of the organisation no are they competent enough to give any real advice. This so-called senior advisors unable to provide any real support aside from telling you how there is nothing they can do about the issue and there is no one else in the whole organisation that can help. Pretty insane to accept this kind of low quality support after spending thousands of pounds over the course of 15 years on their products. They don’t understand loyalty they don’t understand help, heck they don’t even understand how to talk to you and to read the actual wards you write. Absolutely appalling.
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