Apple Support 4+

We're here to help

Apple

    • 3.6 • 1.4K Ratings
    • Free

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Description

Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.

Note: The Apple Support app and certain features are available only in selected countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be cancelled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/. If you purchase AppleCare+ with Theft and Loss in The United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy/en-ww for the Apple Privacy Policy.

What’s New

Version 4.6.3

• Performance enhancements and bug fixes

Introduced in version 4.6:
• Support now available for customers with AppleCare+ for Business Essentials

Ratings and Reviews

3.6 out of 5
1.4K Ratings

1.4K Ratings

zendoki ,

Very very good support process

Support for products will be the death of me one day, but not today. I work for myself so have to be pretty IT literate but every so often I can’t figure it out. I’ve been a Mac user for 25 years and their support has never failed to impress me even if they don’t know they are happy to listen and work with your suggestions. One more one occasion this has resulted in me and the agent solving a problem for a benefit of the wider community. The app is so easy. Log on, press call and I get a call straight back. My only gripe is that you are treated like an idiot initially but once you can show you know what you are talking about they quickly move you to a senior engineer. I rarely give things 5* but I really couldn’t suggest an improvement. Well done Apple. Well worth paying the extra purchase price.

very disgruntled of NI ,

WHERE IS THE HELP WHEN YOU NEED IT - BE WARNED

Recently I made a purchase online using Apple Pay, at the end of the transaction I was told that the payment was unsuccessful, knowing that I had sufficient funds and that I had used Apple Pay many times in the past I tried again and again but without success so I tried to pay just with my visa direct but it still would not go through, I then checked my credit cards to discover that the card tied to Apple Pay had authorised FIVE payments without any secondary checks with me, as the payments were shown with my card provider as pending I tried to cancel them only to be told that this couldn’t be done as payment with a credit card was a guaranteed payment, so Apple Pay let me down, my card provider let me down and it was left to me to sort out, eventually I got the store to reimburse me it seemed that there was a problem with their modem going offline but at the end of the day an unsuccessful payment is exactly that and if I was told it had not gone through then I should have been safe in the knowledge that my money was safe when in fact it was far from it thanks to the incompetence of Apple and my card company.

jCOBBERNSON123 ,

Incompetent, lying bunch of buffoons

By far the worst customer service of all the customer services online. Not only are they incapable of given the correct information in terms of the functionality of the iCloud and devices, they take no responsibility for any more functions, blame you for things that are clearly network related and on top of that blatantly lying. Trying to get any answers or any resolution is completely useless. This stuff are not educated at all as to the functionality of the organisation no are they competent enough to give any real advice. This so-called senior advisors unable to provide any real support aside from telling you how there is nothing they can do about the issue and there is no one else in the whole organisation that can help. Pretty insane to accept this kind of low quality support after spending thousands of pounds over the course of 15 years on their products. They don’t understand loyalty they don’t understand help, heck they don’t even understand how to talk to you and to read the actual wards you write. Absolutely appalling.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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