Ask NHS is now AskFirst.
AskFirst provides you with improved access to health and care advice. You can talk through your symptoms in complete confidence with Olivia, a virtual health assistant.
If needed, Olivia will arrange for a call back from a clinician to discuss your symptoms further. You can also search healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services. Our service is available to all NHS patients in England over 16. Parents or guardians can create accounts on behalf of patients under 16 years of age.
Please note for immediate life-threatening emergencies call 999.
When to use AskFirst:
- Abdominal pain
- Back pain
- Cold or flu symptoms
- Chest pain
- Pregnant and vomiting
- Sore throat
- Urinary symptoms
- General medical questions, "Should I go in for this or not?"
Enhancements to password security, 8 character minimum, and prevent the use of frequently used passwords.
Ratings and Reviews
I would highly recommended this app. It is so useful and accurate (based on my experience). Good for times when you want answers but feel it’s not urgent enough to call the GP. It’s always available. Also good for that extra bit of privacy. Additionally what makes this app fantastic is that they book appointments for you. (Which is why they ask for a postcode), helps locate you as quick as possible I guess.
Thank you for creating this app.
This app works great for me, and I’m very appreciative of the new mental health section. Not every service is compatible with me (i.e. they just give me their phone number to call) but there’s definitely more access than there used to be.
I wanted to review though because, like some others have mentioned, I was disappointed by the stereotyping of the virtual assistants that you can now choose. Another reviewer interpreted this as ‘nurses are all women’ - which I hadn’t considered - but to me it jumps out as ‘assistants/secretaries are all/should be women’, since this has been a widespread trend across “assistant” bots and AI. It doesn’t impact how useful the app is, but is definitely disappointing, especially considering their obvious attempt to diversify the “face” of the app. It just needs a little more effort from them to shake off all of Original Olivia’s shortcomings (if a human-like assistant is needed at all.)
Tried this app after being prompted by surgery website. Ran through cramp and found several flaws: cannot input multiple episodes over several weeks nor detail effect on quality of life despite these being featured on NHS website. At end when avatar asked if I wanted link to further info pressed yes & got directed to stomach ache. Pretty poor effort.
Perhaps it copes better with other conditions?
What really finished it off was the lazy & blatant stereotyping of health professionals. All the avatars were female &, despite trying several fairly awful attempts at age or ethnic variations, they all have the same middle class southern accent! Creepy but at least it disappears into a small box if you mute it.
I have known many excellent nurses & doctors of both genders & multiple ethnicities & this app seems to be saying that only women are nurses. Surely a random selection of avatar gender/ethnic background/age would more accurately reflect the NHS. Shame on you Senseley
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Usage Data
- Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Sense.ly Corporation
- 46.6 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- © Sense.ly Corporation