Ask NHS provides you with improved access to health and care advice. You can talk through your symptoms in complete confidence with Olivia, a virtual health assistant.

If needed, Olivia will arrange for a call back from a clinician to discuss your symptoms further. You can also search healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services. Our service is available to all patients in the UK over 16.

Please note for immediate life-threatening emergencies call 999.

- Abdominal pain
- Back pain
- Coronavirus (COVID-19) Questions and Screening
- Cough
- Cold or flu symptoms
- Chest pain
- Dizziness
- Fever
- Headache
- Pregnant and vomiting
- Rash
- Sore throat
- Urinary symptoms
- General medical questions, "Should I go in for this or not?"

Visit to learn more.

What’s New

Version 3.7.3

- Video visits in Ask NHS are now available in some GP practices. See your GP practice website or ask for more detail.
- Ask NHS has a Coronavirus (COVID-19) screening at the beginning of the Symptom Checker.

Ratings and Reviews

4.6 out of 5
3.8K Ratings

3.8K Ratings

nb Menagerie ,

Curate’s egg?

It looks like a promising app but does not offer me the key issue about my health right now. Currently having ongoing NHS treatment I would have liked to use the app to find my next appointment. However the app does not seem to have sufficient security yet to verify who I am and does not have the links/trust of the NHS to access their records. Clearly this is high profile option and needs the highest security so I suspect it will not have the clearance for some time yet? On top of these issues it appears to be produced by a non-uk organisation with little or no connection to the NHS. So it might potentially lead to fraud or misuse. I will check it from time to time and talk to a senior NHS manager I know to understand just how good or trustworthy the app is!!? For now I will not use it again until it ‘grows up’?!
Dr A N

Laceytwoshoes ,

Accessibility disappointment

There could of course be something that I am doing wrong but there does not appear to be any VoiceOver compatibility on this app. I appreciate that this service is in its infancy and it’s just going to get better and better. But if you really wish for NHS services to be accessible for all, now would be the best time to seek advice on how to ensure that your blind patients can actually use this. I have taken a screenshot of this app and used an OCR programme to read the screen and I am disappointed that I have to need to have to write this review. This app looks useful and might’ve actually helped me work out my next steps before worrying anyone so it’s a shame that with speech on the latest iOS on iPhone 7, I’m confronted with a blank screen when there’s text there. Change this please

Developer Response ,

Dear Laceytwoshoes,

Thank you for bringing this to our attention. We are looking into the point which you have raised with our internal team and will look to resolve in the near future.

Kind Regards

The Ask NHS Team

Davey-buoy ,

Never connects to surgery / poor advice / nearly went blind

My surgery was one in London to pilot this - and never ever does it “connect to my surgery” in the year plus I had this app (it shows that I have chosen the correct surgery but when it comes to linking to my surgery re. Appts and to call - never works)
I reported to AskNHS and to my surgery and they have no idea why! Useless crap! Might us well use the 111 services online!
Also, poor outcomes, I disregard the advice as told me for an eye infection to go to Pharmacy and thankfully I ignored went GP and found out I had near optical cellulitis and had to be treated urgently as at risk of going blind! I showed my gp my responses and he said that should have told me to seek medical assistance immediately / as I entered everything correctly.
Not a trustworthy app! Avoid!


Provider Corporation
48.6 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Infrequent/Mild Medical/Treatment Information


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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