Bee Network 4+

I can see the potential here but please stop pretending the bus times are live as they are just preplanned timetables and the 511 timetable is 20 minutes out. If your bus is only every hour it might as well not exist if you don't know when it's going to be due. I feel sorry for any tourists using this app when it says "due now" and they have to wait another half an hour in the rain. It's currently an embarrassment to the region. It would really help if the politicians pushing this actually tried using it so they could see the problems and get it sorted instead of preplanned photo ops on a nice sunny day. The Diamond bus app had live bus positions so you could see where your bus was and when to set off. At the moment the app is redundant as TFGM website's bus timetables are more accurate. I really hope live bus info makes it into the app soon so that the public can get behind it and use public transport more easily. I've started getting taxis now because I never know when my bus is due.

Thanks for your feedback.
Hopefully you'll be pleased to learn that latest version of the app has live tracking for bus services which will allow you to see where buses are as they approach the stop. We hope that this improves your experience.

The live departure information for buses is completely unreliable and inaccurate. A bus can regularly be shown as being due in a few minutes only for it to never turn up and disappear from the departure list. Meaning that commuters are told they will have to wait 5 mins but in reality be still waiting 30 mins later and still have no clue when their bus will turn up. If the app was honest in the first place about the wait time then alternative travel arrangements could be made or people could wait a bit longer before setting off to the bus stop as opposed to standing on main roads breathing in toxic for a long time.

Secondly, journey times are made longer in peak times due to the lack of single bus tickets available for purchase on the app. Resultantly, every person has to take longer going through the contactless/cash payment process and printing unnecessary paper tickets out. Single £2 tickets are the most cost effective way for 95% of commuters rather than £5 day tickets. It would also be advisable to mention these options in your marketing material a lot more prominently rather than deliberately ommitting the £2 singles for some unknown reason.

Thanks for your feedback.
Hopefully you'll be pleased to learn that latest version of the app has live tracking for bus services which will allow you to see where buses are as they approach the stop. We hope that this improves your experience.

Used it today; some feedback. The “live” updates feature is bugged, showed the eta of the bus and not the actual time it was due to arrive. Doesn’t show the live location of buses either, this was made available in the superseded stagecoach app. There’s limited information regarding service updates and no news feed to show it. This information is available on the TfGM website however. There’s also no route planning facility.
There’s no cycle path routes either which is part of the bee network but not part of this app.
Doesn’t show any provisions or amenities at stations in an easily digestible way. It lacks ease of use, feels very public procurement rather than user first design.
Ticketing was useful though, this feature was the only one of remarks.
Overall 2/5, useful but needs drastic improvement for a seamless user experience.

Thanks for your feedback.
We have a number of features planned to improve the app in coming months and as the Bee Network evolves.
This week we have released a new version of the app (v 1.0.6) that includes a link to service status information when you select a tram stop.
Journey planning on the app will be added in the coming months.
We are also looking at how we can better integrate cycle and walking into the app.
Thanks again.