Believ 4+

Pricing structure is not transparent. It is possible to click through the app and charge without seeing the £4.80/hour idle fees. This is poor. Especially because it would be so easy to rectify.

Also the interface is clunky. I had to enter all my details twice before I could get the charger to connect.

Hi TP¥ , we're sorry to hear about the trouble you faced while attempting to charge and thank you for your feedback regarding our pricing information. We'll work on making it clearer for our users.

After 3 different cards finally it started to change to charge. App is useless. Before go through the website was simple to change avoiding the app. Now the mess with it and is same. Does not recognize cards. After 40 minutes of trying finally accepted one card. But stop changing 10 minutes later. No service on no one to pick up calls after 7pm. Car was lock to the station with cable couldn’t disconnect. Had to override with another charging process over the session already in progress to produce an error ant let go the cable.

Hey Keshin705, we're really sorry to hear about the difficulties you experienced with our service. Please contact us at hello@believ.com so we can better assist you in this matter. We’d like to help.

Update
Thankfully, I have not had any problems with charging my car and it’s great that your details are now stored in the App so you no longer waste time by having to fill in your name, address and card details each time you charge your car. The fees are reasonable too and the idle charge fee is now applied more consistently that where I, Believ appears to be the most popular public charging company.

Thank you, Laur122, for your feedback. We value your input and will use it for future improvements.

To enjoy more benefits without the £5 membership fee, sign up for free as a Pay As You Go user. This lets you save your details, payment card and also shows a record of all your previous charging sessions. If you need assistance, contact us at hello@believ.com. We're here to help!