Believ 4+

It’s bad enough that you have to have so many different apps for charging an EV (which is not the fault of this provider, obviously), but it would be very helpful if: (a) you accepted Apple pay- who carries a wallet nowadays?!; and (b) you allowed one of the consolidating marketplaces like Electroverse to access your chargers. EVs are let down by clunky integrations and cruddy software at every turn.

Hi FrankieKnuckles, thank you for your feedback. We're pleased to inform you that we've now launched the Electroverse partnership, so you have more options for how to pay. Additionally, contactless payment is being rolled out on more of our chargers over time, so you will see this more often in future. You can also start a charge through the Driver page on our website as well if you prefer this to downloading an app. We hope to see you charging with us soon.

After 3 different cards finally it started to change to charge. App is useless. Before go through the website was simple to change avoiding the app. Now the mess with it and is same. Does not recognize cards. After 40 minutes of trying finally accepted one card. But stop changing 10 minutes later. No service on no one to pick up calls after 7pm. Car was lock to the station with cable couldn’t disconnect. Had to override with another charging process over the session already in progress to produce an error ant let go the cable.

Hey Keshin705, we're really sorry to hear about the difficulties you experienced with our service. Please contact us at hello@believ.com so we can better assist you in this matter. We’d like to help.

Update
Thankfully, I have not had any problems with charging my car and it’s great that your details are now stored in the App so you no longer waste time by having to fill in your name, address and card details each time you charge your car. The fees are reasonable too and the idle charge fee is now applied more consistently that where I, Believ appears to be the most popular public charging company.

Thank you, Laur122, for your feedback. We value your input and will use it for future improvements.

To enjoy more benefits without the £5 membership fee, sign up for free as a Pay As You Go user. This lets you save your details, payment card and also shows a record of all your previous charging sessions. If you need assistance, contact us at hello@believ.com. We're here to help!