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Ratings and ReviewsSee All
DO NOT BOOK HERE
please try to remember the name
Ibis birmingham city centre Irving street
IBIS BIRMINGHAM CITY CENTRE IRVING STREET
now we got the name logged for me as a mental note ,
I will continue
Booked this hotel at last minute on price alone
Me expectations where not high , I wanted to drive ,sleep ,go . Not a lot to ask
If I had come here with my family
There is no way on gods earth I would have stopped here .i would of left immediately
Let me say the only enjoyment I’m getting from this whole
4 .5 hours sleep I got , is being able to warn others not to ever stay here . I have back packedaround many parts of the world I have seen things (in my 20s) im no snob clean warm safe ,then I’m ok
So let’s start
The building is in a compound ,
Good keep what’s just out side out
Ski chalet , old , dirty ,noisey
Cold ,tired , and worst of all dangerous the broken electric heater gets hot has one leg
And was sitting on top of it’s own wires
This place is a shambles
TOP MARKS FOR
in the last 20 years the worse place I Have ever ever stopped
Top marks for the dirtiest carpet
Top marks the thinnest walls and windows in existence
Just book somewhere else
I honestly can say if I had been in my van instead of my car
I actually contemplated sleeping in my vehicle it was that cold .
I am going complain reception
I let you know how I get on
Great but .......
I have used this app for many years and many trips very successfully but have found this time that changing credit card details after booking but before the payment date is a nightmare. I have 21 properties on my upcoming trip and had to change the card details on each separate booking and on my Edit profile page several times and even then not all of the changes worked. I have also had three very long telephone conversations with the Booking Customer Service Team who tried their best to be helpful but I’m still not certain the payments will be taken from the correct card. So that is the reason you only have four stars instead of the five I would have given. The Booking app itself without this complication is very good and easy to use once a suitable property has been found but I agree with other reviews that it could have better filters to make searching for preferred options such as en suite, bed size, parking availability, free cancellation etc easier. But that could be asking too much!
Also changing my card details appears to have deleted all my trip history and removed my Genius status which I’m not too happy about!
Good stay but would have reservations about using again
Hotel entrance was lovely but the staff were a little busy and made them quite unpleasant. I had paid in full before I had arrived yet was made to feel like I was inconveniencing staff and had to show lots of ID. We were given a room in the basement with no window. This made the room very hot and this is not what I was offered on the booking site. There was a smell from the drains also because of this. Every morning from 6.30am there was a lot of noise from kitchen staff ect. who were shouting in the halls. If I did not have a room down in the basement I’m sure this wouldn’t have been a problem but the staff should be told to have more respect for the guests. I feel 6.30am is very early and they cannot expect all guests to be awake at this time. Beds were comfortable but the sheets had rips in them and the duvet cover did not fit the duvet properly. Housekeeping cleaned very well but I had to ask for toilet tool to be replaced as were were staying for 6 nights and this was not always done. Again when I asked reception to have some more brought down this seemed like a lot of trouble for them. This hotel was ok and I would stay again but only if I had a room with a window and it would not be my 1st choice.
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