Bright 4+

This app is good but, in my case, it is next to useless all because of the incompetence of my energy supplier, E.on Next.

The app picks its data from a central database, the data for which is supplied by my, or your, energy supplier. For the two years or so that I have used this app and its dedicated Glowmarkt device, the data available to it has always been wrong.

For the last six months, my electricity usage has been measured in minus amounts. Since the change to prices on 1 July 2023, my gas data is finally correct. But not the electricity. That is showing as much higher amounts than what I’m being charged.

Trying to get through to the right people in E.on Next to correct these errors is nigh on impossible. They simply don’t understand what you are asking.

So, as I said at the start, great app, but rendered useless by the incompetence of my energy supplier.

It was suggested once on this app’s forum that the app should have the ability for the customer to override the energy supplier’s wrong data. That will take away my problem as I’ll simply overwrite E.on’s data with the correct amounts. But when will such functionality arrive?

Hi DirkPlank,

Sorry to hear you that you've had some issues due to your supplier. If you'd like to keep an eye on how much you are consuming (though obviously not as useful) for your electricity the kWh functionality should work despite your supplier issues. Well done on trying to get your supplier to help but as you mentioned it is almost always very difficult. Do email us at support@glowmarkt.com if you think we might be able to help! We are still looking to get that functionality into the app, the core functionality has been developed but the integration is waiting to be started whilst our technical team are on other projects. Apologies for the long delay!

The app was easy to setup/connect to my smart meters. While it got the last few days usage within a few hours of commissioning the app, It took a few days to fully populate the entire years worth of usage. Although, I think this more down to the DCC where the data comes from than the app itself.
The app is simple and could be so much more, providing much more analysis and insight. Really shocking how it doesnt have a button which would allow you to export the data into a CSV file so you could do the analysis yourself.
But hey ho its a free app, and so much better than anything my energy provider provides.

Hi Veryteknical,

Thanks for your review! You would be correct in your assumption that we are reliant on the DCC infrastructure to populate the historical data. We are looking at improving the analysis and insight that the app provides and hope to be launching a swathe of new features in the next few months! We do however allow you to download your data to a CSV from our website https://glowmarkt.com . If you log in you should be able to download your data and perform your own analysis. Please let us know if you have any issues with this by contacting support@glowmarkt.com. We're happy to hear you're using us over your energy provider app!

I got this app as we never received an IHD when our smart meters were installed. The app itself updates usage faster than the supplier’s (octopus) usage dashboard to the extent that sometimes we are getting data with a delay of only 30 mins! This is without the consumer access device connecting to the meter via the Home Area Network. I am very impressed so far and the ability to access our data via their API is a bonus (and a side project for me to spin a simple app to display this data). A fantastic addition to the UK energy market.

Hi ell1993, thank you for your review and five stars! We really appreciate your feedback!