Cash App 4+

I used to be able to send money but it asked me to provide identity verification. Fine right? Nope. The verification failed multiple times and then locked me out saying I had too many failed attempts. I cant send money now because it just wont let me. I contacted support and they are utterly useless they keep telling me the same thing to go to security and privacy then “identity and verification” which is NOT AN OPTION VISIBLY THERE ON THE APP. I’ve i’ve tried telling about this but they’ve sent me over 20 and I’m not joking over 20 emails, telling me the same steps over and over which are not possible because the option is not there on the app. i’ve been emailing them back and forth trying to tell them and they are not listening. They are not reading my emails. I’ve contacted the support through the app and which has also been useless. And they keep telling me to submit pictures of my passport, which I already have done on the link that they sent me when the verification through the app failed. not to mention that they tell me that I have to be 16+ to use Cash App but and all other places on the app it says 18+. The number isn’t available to ring in the UK. I’ve tried ringing it it doesn’t work. I never really write reviews about stuff, but the support I received on Cash App was that bad that I had to leave a review.

Cashapp used to be a good app to send money to friends; over the last few years especially helpful if some of your mates are in the US you could send money too and was the perfect alternative to PayPal (which imo is the worst) but they’re turning like PayPal and even worse. They’ve put a £100 spend and receive limit a MONTH. Yes you heard that correctly, you can only send and receive a maximum of £100 per month. You can only cash out £200 per MONTH. I feel sorry for all the people who use it and have a lot of money in their savings that are now being held hostage over such a company that’s fallen from grace. There was no warnings of these changes, no notifications that it was being implemented. You also now can’t send money abroad too. I talked to support and it is the worst support experience I’ve ever experienced from a company. The same copy and pasted lines, the same response the same “I can’t help you with that”, “we can’t provide further info”. Actual disgrace of a company.

So I advise people to NOT use this app at ALL, it pains me to say this but PayPal is now a better service than CA.