I’ve been enjoying Citymapper for years, and still I don’t see any serious competition to its truly comprehensive and sensible routing algorithm. In London it’s well-rounded, but it’s also taken pressure off finding transport information in cities like Paris and Warsaw for me (the fewer apps the better). I don’t know how, but even pedestrian directions are superior to those of Google Maps. The multitude of routing options is also a big plus for me, I hate when transport apps insist on select few ridiculous combinations just because in one minute they make sense.Any improvement ideas? (1) Fare information is wrong on some routes, for instance Clapham Junction to Shepherd’s Bush – it treats Overground and Southern trains differently even though there is no fare difference on that section (ticket gates don’t know which exact train you took and fares are set by route not by provider). (2) I wish there was a way to plan walking tours, i.e. to set a route consisting of multiple points. (3) I sometimes struggle to cancel directions and the app keeps working in the background – there is no easy button to do that. Anyway, those are minor points, and the app is miles ahead of its competition.

I think I’m done with this app tbh. I went to Berlin a few weeks ago and my mates told me this app is not good in Berlin (I’m from London). I thought it was weird but actually they were right, I found it to be really unreliable and it would not display correct timings and occasionally send me the really long way around, like asking me to walk around a park instead of throughout. This park has recognised footpath as when you walk through it it changes the path… Anyway, I got back thinking it was a quirk of being in Berlin as it had rarely messed my journey in London. But since then I’ve noticed it quite a few times send me the long way around ir not display trains which I’ve missed because Citymapper said they’d already left, with me leisurely strolling to a station to realise I just missed my train or my bus that I could have caught had I known it was mere minutes away. I really lost a lot of respect for Citymapper after the rubbish they’ve pulled with the subscription model. But I get it, they want to make money and this is clearly a viable method for any business. Otherwise not every company, and their mothers would be adopting this horrid business plan, but that’s the world we live in. However it being glitchy/unreliable as well as limiting my travel options is really crap. It’s sad because it’s my favourite of the apps to use, I think google maps has slightly unappealing UI but guess I’ll have to get use to it because I’m done with this.

I think the decision to hide existing old features such as bus only option behind a paywall was of extremely poor taste and also a desperate to move for a quick cash grab. I understand that you want to make money but hiding a basic feature that’s been in the core app for ages and expecting people to subscribe to be able to use its just downright disrespectful to your costumers. I used to be subscribe but as I became a cyclist who mostly uses busses when needed, this feature was a must for me as some routes sometimes won’t be shown on your classic options so by going to bus only is the only way I would get certain route or if I needed to play around with routes from a different location, it would’ve been one thing I’d you ask people to buy a “pro” or “full” version of your app a one-off payment and be done with it, but I for one will not be subscribing for the simple reason that I will not be strong armed into paying for a feature that was always there and you suddenly decide to take it away and put it behind a paywall, I would have subscribed for better/new features not for something that was such a core part of the app and now you want to make a quick buck and force people to subscribe, as much as I will miss the feature this was not the way to try and get me to subscribe if anything you’ve pushed me more away from the idea. Just absolute greediness. If you want to make money stop buying overpriced coffee.