Cult Beauty: Beauty & Makeup 4+

Fantastic company

I’ve been using cult for sometime now and find the products very well priced and fantastic quality. The delivery is outstanding as when you join delivery is free and I’ve often ordered in the evening and my purchases are here the very next day. Fantastic service. Thank you so much for your brilliant service.

Love Cult Beauty, but…

I love Cult Beauty and return often.
I just sadly found the app to be a bit hard to use today as none of the things I was going for turned up in the search, when literally putting the exact correct brand name and product name into the search field. I had to go find the brand and then look around there, thinking they all might be sold out as they couldn’t be found, but everything was available, so I was a bit confused. Not the end of the world of course, I could get everything I was after today, in the end, this just makes me wonder if it’s worth having the app in my phone, or if I’ll keep using the normal web browser instead.

Developer Response ,

Thank you truly for leaving this honest review. Your comments on our App are greatly appreciated, and I will be sure to pass this feedback over to our Development Team, so we can look into this further. Many thanks,  Nathan

Missing order for three weeks

I order a laser hair remover device on the 30th may. I didn’t receive the first one as it went ‘missing’ in the warehouse.
Cult beauty re-shipped the parcel a further two times, and both parcels also went ‘missing’ so I total 3 parcels disappeared.
I had to contact Evri myself they were know help.
I did manage to get some store credit from cult beauty. (Which I was grateful for)
But any interaction i had with them via messages on my account were ridiculous. The lack of care not bothering to read the transcripts before asking be the same things over and over again and just no care or regard for me as a customer.