Dashlane Password Manager 4+

I have it on all of my devices: pc, Mac, iPhone and iPad. They have improved tremendously since the beginning and it is mostly easy to use - it started by being a great program and has got better! We use it for business and personal and my only big bear is form filling when it tries to put my personal data in a business form. I guess I probably only use about 10% of what is there and never read the instructions - it could probably make my life a lot easier but remembering 300 passwords takes a great weight off of my shoulders. It does seem to struggle with wanting to duplicate some passwords such as banks where it already has the password and offers to save it again, but I guess that is the bank making it difficult for hackers. Good program well worth the money - it will grow on you!

I will start by saying the new look icon is terrible, the corporate blag that it was inspired from some random artist is a real laugh. The Dashlane management team were really sold a pup by a graphic designer. That coming from a premium business user, all my staff were bewildered by it. However in functionality it is very useful. My only comment is that you must remember to log in at boot up on any device, it does not watch your actions otherwise, meaning when confronted with a big form it is very difficult to wake Dashlane up and resume the form fill. It’s less hassle to fill the form out yourself. It could launch automatically and prompt for a password if it sees it is needed rather than be woken up after its needed. Other glitches are you often end up with multiple log ons for the same site, and manually setting up a new app log in it needs a web address when not is available it’s a app off a play store. But despite the complaints, it is very useful, it does really simplify your on line life.

I had established an account and put all my personal information in the app. Accessed it a number of times until one time the app did not accept my unique password. I tried several time without success. I wrote to Dashlane and they told me they were having trouble with the app accepting some password and that I should wait a few days - not ideal. After a few days I contacted them again, and again to get a response. Finally they sent me to their technical support which was not very helpful at all. They told me the only way I could proceed was to reset my password which would wipe out my data stored. Again not ideal. Apparently there is no way for them to reset your password if you forget it without wiping out all you data. In the meantime I signed up for Premium Service at $39 to hopefully secure my account and some of the data. So I decided to reset my account following the instructions their tech support provided me and after two steps their app froze and would not let me proceed. As a result my account was deleted from their system, along with all my data. When I contacted tech support again they had nothing to say. I WOULD NOT use this app at all. Totally frustrating.