Deliveroo Rider 4+

App it’s great, whoever there are some stuff that is unnecessary like the “pop up” of new order notification, it should happen just one time as the mobile is literally in the front of your face, and when you work all day doing that is a bit annoying.
And about to cancel some order is it really necessary all those options for what reason the order it’s being canceled? something like “are you sure do you want to cancel” would be enough.
Also would be great if we can chose which order do first when we got two orders what for sure would optimize the job.

The App itself is clear and easy to manage. Orders are displayed clearly with all information you need ahead. Working with Deliveroo is fun. The App’s navigation is poor in comparison with Uber Eats, you need to use other navigation. Also, 10-15% of all customer meetings points are inaccurate, which is hard to manage at night or with addresses without a number. There is no easy chat with customer service regarding non urgent questions, the App directs to FAQ which is less than useless in matters that you need answered. Urgent questions about current orders are answered swiftly, which is much better in comparison to Uber Eats. Neither App has a good non urgent response team. Work is super flexible and allows you to work anywhere at anytime without any restrictions. It would be great to see other areas while still delivering. Currently, you have to manually switch to other areas to see if they are busy. It is superior though to Uber Eats which doesn’t show any info.

This app is an extension of Deliveroo’s exploitative business model. Insistent push notifications offering fee ‘boosts’ (which changed recently from an additional bonus on top of delivery fees to a bonus calculated by % which works out as a much smaller bonus) encourage riders to work in treacherous and dangerous conditions. The rider ‘support’ line is near impossible to reach, even in times of emergency, and when reached is manned by uninspired agents who know very little English and are unsympathetic. The map/navigation system encourages cyclists to use motorways and dual carriageways with no cycle lanes or safe cycling routes because they are the ‘fastest’ route. There is also very little support for riders who have accidents and no cohesive system for reporting safety concerns, including following covid safety measures - there is no provision or extra funds released for riders to sanitise and clean their equipment. There is also little/no support for bike maintenance. Little to none of this support is provided by the app or company as a whole, with vague ‘guidelines’ to be followed but no follow up or communication with riders. Sort it out!!!