Getaround 4+

I forgot to pay the congestion charge after which the car owner got charged a fine, which I’m responsible for. Fair enough. All I asked for was some kind of payment plan for the charge as I have been let go due to COVID. All that they did was take the payment anyway - £115 that could have gone towards rent and food. Rest assured I won’t be using the service again.

Renting is also a pain. Why do I need to take like 8 pictures of the car? Every other provider doesn’t ask for it and it delays my rental. Only used them because Ubeeqo and Zipcar weren’t available. What an expensive mistake.

Hello,

Thanks for taking the time to let us know your feedback, I'm sorry to hear you were not happy with your experience.

We always do our best to accommodate payment plan requests, however, if the request comes after payment has cleared successfully we cannot apply a payment plan retrospectively, I'm sorry for any inconvenience that this may cause.

As Getaround does not own any of the cars on the platform, and they are owned by private Owners we have due diligence to ensure that any damage to the car that occurs during a rental is processed by our claims team and paid for by the driver who caused the damage. The reason that we ask for 8 clear photos of the car at the start and end of the rental is so that we can be sure that we are processing damage claims on the correct rental.

If you would like to discuss your complaint in more detail please reach out via
uk.getaround.com/contact so that one of our Customer Support team can assist you.

- Getaround

Yesterday I checked in a first car on Getaround to go on holiday week-end with my family (wife and 2 kids). As I checked-in, the car was dirty, many parts broken, disgusting inside (bottles of juice, dirty papers etc), strong smell of drug and there was a pipe to take drug. When I started the car it says that there was no oil.
I canceled the rent, called the customer service to explain the situation. They said they would proceed a refund but haven’t received any confirmation. I decided to rent a second car, 30 mins walk the first one. The car struggles to open and the owner came to help and we decided to hit the road with my family. After 45 mins, and in the middle Lane of the highway, the vehicle just stopped, engine shut down. We ended up spending the worst 45 mins with my family, in the middle of the highway before being towed by the police. Finally AA patrol came after 2 hours and we had to take a taxi back home and lost £460 worth of Airbnb, on top of the most stressful evening ever. The AA patrol confirmed that the battery wasn’t up to standard, was out of date and simply shut down, creating damages to the electronic system and then locking the car.

What is unbelievable is that the cars you are renting are not checked, putting people’s life at risk. The first car I checked yesterday is even still available in the app…. And bad reviews are removed from the app.

Hello,

Thank you for taking the time to leave us your review, I'm really sorry to hear about this experience.

So that we can help to resolve this issue and ensure that all necessary steps have been taken with our safety and quality teams please can you reach out directly via https://uk.getaround.com/contact with your rental numbers and contact information.

We take the safety of our drivers and their passengers very seriously and would like the opportunity to look into this further and rectify the situation.

You really need to judge a company by how they behaving when things are going wrong not when they’re going smoothly and this is why I will never use Getaround again. I rented a car in Rome. When I got there the car wouldn’t work. The battery was flat. I contacted getaround they were of little help, they just told be ti book another car with them. In the end the car owner managed to come and start the car and after about two hours in the searing heat with two young kids we got on our way. At the end of the hire I took the car back a couple of hours later, about the same time it was broken down for the start, they charge me another entire days rental for this privilege despite me ringing up beforehand and was given the advice to go head and make the extension and I could claim the refunded afterwards, Also they charged me as the back of the car was dirty even though it was already dirty when I picked it up. The before and after photos clearly show this. I’ve been passed around to different people despite asking for senior management, none of them had the authority or presence, simply starting small ping in the legals. On occasions you may save money here, but if things go wrong you will pay a lot more and you will also be on your own.

Hello,

I'm sorry to hear about this experience.

So that we can assist you further can you please reach out via https://uk.getaround.com/contact with your rental number?