Ducati Connect 4+

The app freezes in nav mode, causing the rider to be ‘abandoned’ by it - in a busy environment this is extremely dangerous. Even worse when it drops out of nav mode altogether, you have to pull over and reboot!The ‘glovebox’ compartment for the phone is too small making it difficult to retrieve the phone with gloves on - and it’s door is constantly coming undone, another distraction.. The app has appalling functionality, clunky, slow and the onscreen response to toggle switch inputs are haphazard and inaccurate. Brand new bike, latest version of the app, iPhone - no excuse! - even when I stopped and turned it off, it then started telling me (onscreen) that it was repeatedly dialling my own mobile number! But ‘recent calls’ list on my phone showed no such activity, so it had to be an app function issue! This apps flaws are serious and a very dangerous distraction, I can genuinely see law suits arising from it - it should be withdrawn and rebuilt now.

Dear user, thank you for your report. We recommend the following options: Open Sygic; Settings; Bluetooth; Enable "Bluetooth preference" and disable "Use Bluetooth (HFP). We always aim to offer the best service and hope this will change your review. Thank you, the Ducati team.

Ducati, pay whatever it costs and support apply car play as your attempt to write a solution that doesn’t need it is an utter disaster. This app is incredibly unreliable, requires you to break security of the phone in numerous ways and cannot be relied upon.

1. Have to keep the phone unlocked.
2. Regularly fails to launch navigation app.
3. Cannot access any music unless it’s in Apple Music and was the last thing to play.
4. Cannot control volume.
5. Chews through battery life.
6. Requires access to phone location at all the time and not just while it’s in use.
7. Fails to return from the navigation app or other apps so the bike is left stranded until you pull over and manually set it on the phone.
8. Doesn’t support other navigation maps.
9. Has to launch the wifi connection as well as Bluetooth so every time you want to set of you have to wait 2 minutes for the prompts before you can put your phone away. And when you do get to do that make sure you don’t hit any buttons or it will abort.

Utter rubbish, we pay a lot of money for the bikes so if you have to charge for a premium version that uses Apple car play then at least give us the choice to do so and a chance to avoid this unbelievably crappy app.

Dear Madcolski, thank you for your report. We inform you that Ducati together with its partners is studying solutions to improve the user experience. Any updates will be reported in the FAQ area of ​​the site.
We remain at your disposal. Thank you, the Ducati team.

In general the updates have made it more useable and whilst connection issues seem fixed most of the time it still locks up while in nav and always at the worst possible moment. The nav has zero ability to replan the route with traffic or diversions and also tries to return you in a loop to the original route rather than find a new one. The mirroring does not produce anywhere near as clear a map as the Sygic stand alone app either. I also have problems with the phone function as it loses volume and won’t allow the boom mic to function, so utterly pointless for calls. For info it’s an iPhone 13 with a Cardo freecom x4 all fully updated. Shame you didn’t just add apple car play as many others have now done though the offline mapping isn’t available

Dear User, thank you for your report. To help us better identify the issue and resolve it as quickly as possible, it would be very helpful if you could provide some additional details (such as device version and operating system version) to customer service. We remain at your disposal, thank you, Ducati team.