easyJet: Travel App

Name: easyJet: Travel App
Rating: 4.8 (874468 reviews)
Author: easyJet Airline Company Limited

Search, Book & Manage Flights

Only for iPhone

Free

874k Ratings
Age Rating

4+
Years
Chart

No. 12
Travel
Developer

easyJet Airline Company Limited
Language

EN
+ 6 More
Size

161.6
MB

iPhone

Our Big Orange Sale has landed! Save up to 20% off flights and up to £400 off package holidays. Offer ends 15/09/2026 at 11pm. T&Cs apply, see easyJet.com for details. Wherever you’re going, take us with you. Search, book and manage your flights and holidays - anytime, anywhere. BOOK TRIPS – Search and book a flight or package holiday to your favourite destination. Our holidays only require a £60pp deposit, have a best price guarantee, and are ATOL protected. T&Cs apply. TRIP UPDATES – Stay informed with upcoming trip information on the app homescreen and real-time lockscreen updates for your flight. MANAGE BOOKINGS – Keep track of your easyJet flight and holiday bookings all in one place. MOBILE BOARDING PASSES – Use your mobile boarding pass to travel through the airport quickly, speed up boarding and reduce paper waste. You can store up to 8 boarding passes per flight, which will be available offline. For even more convenience, you can also save your boarding passes to Apple Wallet. FLIGHT TRACKER – Track your plane's location in real-time on a FlightRadar24 Map. Plus, check the latest arrival and departure information. Please keep sending us feedback and feature ideas at app.feedback.iPhone@easyjet.com

Ratings & Reviews

4.8

out of 5

874k Ratings

Flight change
27/04/2022
Ratukakian
Yet again the impossible task of contacting a human being at EasyJet has rendered the simple matter of a flight change into a frustrating and unfair fiasco. Having paid for seats on a (now cancelled) flight out of Liverpool, I have had to pay a second time for seats (one row behind those on the original booking) on the substituted flight out of Manchester. If only companies like EasyJet would accept it’s impossible to cover every issue by directing customers to FAQs and “Help” sections. What this review really seeks, is to ask EasyJet NOT to hide the links for customers to send a written description of customer’s problems. We all know current corporate culture continues to prevent human contact and in so doing companies no longer have to invest in staff training or be concerned that staff actually know about any part of the system whether that be pre or post booking i.e. sales or customer service. The latter is nowadays a dumbed down version of people’s understanding of “customer service” which, before companies used the internet to escape the need to speak to the public, was indeed a service provided to customers. Please make it easier to CONTACT your “customer service” department; even if there’s nobody actually available to talk to us.

Developer Response
Hi there, Thank you for your feedback. We're very sorry to hear that you're dissatisfied with your easyJet experience. For this particular issue, we would recommend that you contact our Customer Service Team: https://www.easyjet.com/en/help/contact, who will hopefully be able to assist you further. Many thanks, easyJet Mobile Team
Flight change
27/04/2022
Ratukakian

Yet again the impossible task of contacting a human being at EasyJet has rendered the simple matter of a flight change into a frustrating and unfair fiasco. Having paid for seats on a (now cancelled) flight out of Liverpool, I have had to pay a second time for seats (one row behind those on the original booking) on the substituted flight out of Manchester. If only companies like EasyJet would accept it’s impossible to cover every issue by directing customers to FAQs and “Help” sections. What this review really seeks, is to ask EasyJet NOT to hide the links for customers to send a written description of customer’s problems. We all know current corporate culture continues to prevent human contact and in so doing companies no longer have to invest in staff training or be concerned that staff actually know about any part of the system whether that be pre or post booking i.e. sales or customer service. The latter is nowadays a dumbed down version of people’s understanding of “customer service” which, before companies used the internet to escape the need to speak to the public, was indeed a service provided to customers. Please make it easier to CONTACT your “customer service” department; even if there’s nobody actually available to talk to us.
Developer Response 03/05/2022
Hi there, Thank you for your feedback. We're very sorry to hear that you're dissatisfied with your easyJet experience. For this particular issue, we would recommend that you contact our Customer Service Team: https://www.easyjet.com/en/help/contact, who will hopefully be able to assist you further. Many thanks, easyJet Mobile Team
Appalling Treatment - Avoid EasyJet at All Costs!
05/08/2024
Best UK Reviewer
Our recent experience with EasyJet was nothing short of a nightmare. My wife and our 2-year-old son were shockingly informed at the gate that they couldn't board their flight because there weren't enough seats. EasyJet admitted they deliberately oversell tickets, hoping some passengers won't show up. This time, everyone did, and they chose to bump my wife and son because it was cheaper for them to compensate us rather than other passengers. The ordeal was agonizing. My wife and son were forced to wait at the gate for two hours before EasyJet coldly decided they would be the ones left behind. The stress and inconvenience this caused my family were unbearable. EasyJet's complete lack of empathy and horrendous customer service are inexcusable. To make matters worse, the customer service at the check-in desk was atrocious. The lady there had an appalling attitude and even tried to charge us extra money for a mere 100 grams of excess baggage. Her rudeness and unwillingness to help only added to our frustration and disappointment. This airline's disregard for its passengers is appalling. Do yourself a favor and avoid EasyJet at all costs. There are plenty of other airlines that treat their customers with the respect and decency they deserve. EasyJet, never again!
Appalling Treatment - Avoid EasyJet at All Costs!
05/08/2024
Best UK Reviewer

Our recent experience with EasyJet was nothing short of a nightmare. My wife and our 2-year-old son were shockingly informed at the gate that they couldn't board their flight because there weren't enough seats. EasyJet admitted they deliberately oversell tickets, hoping some passengers won't show up. This time, everyone did, and they chose to bump my wife and son because it was cheaper for them to compensate us rather than other passengers. The ordeal was agonizing. My wife and son were forced to wait at the gate for two hours before EasyJet coldly decided they would be the ones left behind. The stress and inconvenience this caused my family were unbearable. EasyJet's complete lack of empathy and horrendous customer service are inexcusable. To make matters worse, the customer service at the check-in desk was atrocious. The lady there had an appalling attitude and even tried to charge us extra money for a mere 100 grams of excess baggage. Her rudeness and unwillingness to help only added to our frustration and disappointment. This airline's disregard for its passengers is appalling. Do yourself a favor and avoid EasyJet at all costs. There are plenty of other airlines that treat their customers with the respect and decency they deserve. EasyJet, never again!
re refund!
22/05/2020
Tin ang george
Our flight was been cancelled last March they gave me a choice and took the choice to be refunded done all through email as it shows in the email phone call was impossible! 7/7 past nothing happened I managed to email them and said 28 days after that if no refund call them or contact them again. I’ve done all the routes to contact the customer service i followed the link to tweet same thing the answer it’s goes back from the beginning which it’s really make me so mad! thee ed n i have to try to ring many times and edited for a very very long time just to get through ! what did i’ve found out from that lady that she cannot find my request of refund ? but it’s says in my email the refund was on process! she said that day she requested it after more than a month of waiting and the sad part it will takes another 90 days on that day of my call! we need money as my husband cannot work i’m the only one working as off now due to lockdown this easy jet taking too much time to refund their customers in time! I agreed that why can they take our money immediately when you pay but they cannot refund us back same time! I’ve been using the airlines for many years too! but now i’m so unhappy dissatisfied with their customer service at all! Christine
re refund!
22/05/2020
Tin ang george

Our flight was been cancelled last March they gave me a choice and took the choice to be refunded done all through email as it shows in the email phone call was impossible! 7/7 past nothing happened I managed to email them and said 28 days after that if no refund call them or contact them again. I’ve done all the routes to contact the customer service i followed the link to tweet same thing the answer it’s goes back from the beginning which it’s really make me so mad! thee ed n i have to try to ring many times and edited for a very very long time just to get through ! what did i’ve found out from that lady that she cannot find my request of refund ? but it’s says in my email the refund was on process! she said that day she requested it after more than a month of waiting and the sad part it will takes another 90 days on that day of my call! we need money as my husband cannot work i’m the only one working as off now due to lockdown this easy jet taking too much time to refund their customers in time! I agreed that why can they take our money immediately when you pay but they cannot refund us back same time! I’ve been using the airlines for many years too! but now i’m so unhappy dissatisfied with their customer service at all! Christine
Zero Customer Service
24/07/2020
kittikate79
After our flights to France were cancelled due to COVID-19 I opted to take a voucher that would be valid for 12 months. I received it on email and decided to leave it in my inbox so I could access it quickly when I came to rebook. Flights cancelled in June and voucher issued in June - came to rebook flights in July and the voucher has just vanished. I cannot find it anywhere in my inbox, deleted items, junk etc. I’m clearly owed this and so I presume if I contact EasyJet I will be able to get the voucher reissued. That’s when it becomes complicated; no response to email, no online live chat currently available, contact form online just won’t submit. Call centre - what a joke. I have spent hours and hours on hold over the past 3 days and never got through to anyone. I’ve had to give up after 2 hours each time as I need to use my phone for other things apart from being on hold to a company that clearly have no desire to actually interact with their customers in any meaningful way. There is no record of my booking on my easyJet account so the only proof I have of it is the few emails confirming it. All I want is what is owed to me. The reissue of my voucher. But it seems impossible to make contact with anyone at EasyJet. So poor.
Zero Customer Service
24/07/2020
kittikate79

After our flights to France were cancelled due to COVID-19 I opted to take a voucher that would be valid for 12 months. I received it on email and decided to leave it in my inbox so I could access it quickly when I came to rebook. Flights cancelled in June and voucher issued in June - came to rebook flights in July and the voucher has just vanished. I cannot find it anywhere in my inbox, deleted items, junk etc. I’m clearly owed this and so I presume if I contact EasyJet I will be able to get the voucher reissued. That’s when it becomes complicated; no response to email, no online live chat currently available, contact form online just won’t submit. Call centre - what a joke. I have spent hours and hours on hold over the past 3 days and never got through to anyone. I’ve had to give up after 2 hours each time as I need to use my phone for other things apart from being on hold to a company that clearly have no desire to actually interact with their customers in any meaningful way. There is no record of my booking on my easyJet account so the only proof I have of it is the few emails confirming it. All I want is what is owed to me. The reissue of my voucher. But it seems impossible to make contact with anyone at EasyJet. So poor.

We’ve made it even easier to search for flights - you can now share your location and we'll suggest your nearest airports. Have an airport transfer with your easyJet holiday? You’ll be able to view your transfer instructions in the app and call transfer providers quickly and easily with a tap of a button. Lastly, we’ve enhanced your holiday management experience by introducing more detailed information about your rooms and board basis. Please keep sending us feedback and feature ideas at app.feedback.iphone@easyjet.com

Version 4.21.120 24 Aug

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Search History
- Browsing History
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider: easyJet Airline Company Limited
Size: 161.6 MB
Category: Travel
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.
Languages: English and 6 more

English, Dutch, French, German, Italian, Portuguese, Spanish
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

Licence Agreement

Supports

Wallet

The simplest way to get all your passes in one place.

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easyJet: Travel App

Ratings & Reviews

Flight change

Appalling Treatment - Avoid EasyJet at All Costs!

re refund!

Zero Customer Service

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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