easyJet: Travel App 4+

Cancelled flights

I have had cancelled flights from Luton to Belfast international in Feb if this year due to weather conditions. Obviously easyJet is not responsible for the weather but I am disappointed in is their response to the incident. They rightly cancelled the flight and gave us alternate ways to change out flights (apparently free of charge) they gave a customer services number and email link however the number just kept us on hold even though I tried on 3 separate occasions and held on for over 40mins on each occasion I could not get through. The link they gave just kept saying sorry something gone wrong try later every time I tried. I’ve had to either cancel my trip completely or book alternate flights at a higher cost!!!
Shame on you easyJet your customer services leaves a lot to be desired!!!

Flight change

Yet again the impossible task of contacting a human being at EasyJet has rendered the simple matter of a flight change into a frustrating and unfair fiasco. Having paid for seats on a (now cancelled) flight out of Liverpool, I have had to pay a second time for seats (one row behind those on the original booking) on the substituted flight out of Manchester. If only companies like EasyJet would accept it’s impossible to cover every issue by directing customers to FAQs and “Help” sections. What this review really seeks, is to ask EasyJet NOT to hide the links for customers to send a written description of customer’s problems. We all know current corporate culture continues to prevent human contact and in so doing companies no longer have to invest in staff training or be concerned that staff actually know about any part of the system whether that be pre or post booking i.e. sales or customer service. The latter is nowadays a dumbed down version of people’s understanding of “customer service” which, before companies used the internet to escape the need to speak to the public, was indeed a service provided to customers. Please make it easier to CONTACT your “customer service” department; even if there’s nobody actually available to talk to us.

Developer Response ,

Hi there, Thank you for your feedback. We're very sorry to hear that you're dissatisfied with your easyJet experience. For this particular issue, we would recommend that you contact our Customer Service Team: https://www.easyjet.com/en/help/contact, who will hopefully be able to assist you further. Many thanks, easyJet Mobile Team

Appalling Treatment - Avoid EasyJet at All Costs!

Our recent experience with EasyJet was nothing short of a nightmare. My wife and our 2-year-old son were shockingly informed at the gate that they couldn't board their flight because there weren't enough seats. EasyJet admitted they deliberately oversell tickets, hoping some passengers won't show up. This time, everyone did, and they chose to bump my wife and son because it was cheaper for them to compensate us rather than other passengers. The ordeal was agonizing. My wife and son were forced to wait at the gate for two hours before EasyJet coldly decided they would be the ones left behind. The stress and inconvenience this caused my family were unbearable. EasyJet's complete lack of empathy and horrendous customer service are inexcusable. To make matters worse, the customer service at the check-in desk was atrocious. The lady there had an appalling attitude and even tried to charge us extra money for a mere 100 grams of excess baggage. Her rudeness and unwillingness to help only added to our frustration and disappointment. This airline's disregard for its passengers is appalling. Do yourself a favor and avoid EasyJet at all costs. There are plenty of other airlines that treat their customers with the respect and decency they deserve. EasyJet, never again!