Jet2 - Holidays and Flights 4+

We have just returned home from a very relaxing weeks holiday stay at the Asterion suite and spa hotel.
The whole experience from booking with Jet2 over the phone , checking in online and then checking bags in at the airport,the flight transfer and the trips we went on were reasonable priced and good fun x The professional and friendly staff are amazing , including bus transfer drivers, mini bus drivers etc, despite the few challenges that they are experiencing at the moment. The hotel really is exceptional and I can’t fault anything during the whole week, it is immaculate with hothouse breakfasts and dinner . Leah our customer assistant was fantastic and so helpful making sure Our stay was as enjoyable as possible and gave us top tips on the local area. We got the public bus in to chania town on 2 occasions x it only cost 4 euros per person return as supposed to taxi which is 20 t0 25 euros each way 😳i would thoroughly recommend this hotel

Hi there, we’re grateful you’ve taken the time to leave us some feedback. We love hearing from our customers and we hope to see you on holiday soon!

It was the first time we have flown with Jet2.
The bag drop was smooth and plenty of staff at the airport on hand to help.
The cabin crew were friendly and always had a smile.
Plenty of staff at destination airport. Only slight snag was waiting for the mini bus transfer.
The hotel JS Palma Stay was good, staff friendly. Long queues at reception at times though.
The only slight downside was in the restaurant. I had informed the hotel I was on a gluten-free diet. Reception said they had informed the restaurant but I was to confirm it at breakfast. There was no alllergen information on the food labels. The waitress informed the chef I was glute free, he said wait 5 mins, came back with a warmed baguette and biscuit and walked away. I asked the waitress what else there was to eat. She walked me round the food saying yes or no to foods. Told me the mushrooms were gluten free & then called the chef who said they weren’t. By the time she finished I had forgotten. The chef even told me the yoghurt had gluten!! This happened a couple of mornings so I gave up and used my initiative and just kept to the foods I was certain were okay. I am not a coeliac thankfully but gluten sensitive.
I do think the allergens should be on the food labels, not only for wheat but other allergies.
We did try evening meal on one night but that wasn’t a great experience either.
But in the whole pleased with Jet2. Didn’t find the Jet2 folder until a few days before we left.

Thank you for your feedback - it is really valuable to us. We are unfortunately unable to assist with queries of this type here however you can get in touch with our friendly contact centre team on 0800 408 0778 or fill out the feedback form here https://www.jet2holidays.com/contact-us/returned/feedback. If you have anything app specifc you need help with please email us at app.support@jet2.com.

I’m very happy with the Jet2 App. I booked a holiday with my children last year to Gran Canaria for 10 nights. Is was Amazing. We felt really looked after. And Jet2 were at the ready to help with the general ups and downs that go along with any holiday. Unfortunately i cannot book a holiday with Jet2 this year for myself and family due to financial difficulties. Last year was amazing it was mine and my children first holiday since gaining freedom from an abusive relationship. I was married for 10 yrs and suffered physical, financial and mental abuse which my children was witness too. And has left me with daily ptsd. I have tried to win a holiday with Jet2 just for a break away from the normal everyday life. Unfortunately I have been unsuccessful but I hope to book a holiday for next year. I would not book with anyone else as I felt very secure , safe and looked after. Thank you fingers crossed for next year.

Thanks for your feedback, we're always happy to hear from loyal customers!