Jet2 - Holidays and Flights 4+

We have just returned home from a very relaxing weeks holiday stay at the Asterion suite and spa hotel.
The whole experience from booking with Jet2 over the phone , checking in online and then checking bags in at the airport,the flight transfer and the trips we went on were reasonable priced and good fun x The professional and friendly staff are amazing , including bus transfer drivers, mini bus drivers etc, despite the few challenges that they are experiencing at the moment. The hotel really is exceptional and I can’t fault anything during the whole week, it is immaculate with hothouse breakfasts and dinner . Leah our customer assistant was fantastic and so helpful making sure Our stay was as enjoyable as possible and gave us top tips on the local area. We got the public bus in to chania town on 2 occasions x it only cost 4 euros per person return as supposed to taxi which is 20 t0 25 euros each way 😳i would thoroughly recommend this hotel

Hi there, we’re grateful you’ve taken the time to leave us some feedback. We love hearing from our customers and we hope to see you on holiday soon!

App easy to use but not impressed by price going up by £15 when I got to pay. My son was booking for 2 Adults and 3 Children which were all full price oldest 9 years and I let him complete first so on the return flight he would not get hike on 5 fares. I tried to complete 1 min later but payment rejected and then price hike. I am flying with you 3 times this year (twice Madeira and once Turkey as part of golfing group)but this was not good having price hike. Please don’t get like Easy Jet and Ryan Air John Fynn

This does still not explain why I had gone through the whole process with a certain price and it was only at the checkout after entering all my credit card details and pressed confirm that it said price had gone up. I then had to enter credit card details again.
I will check later in January to see if price has gone down.
How would you feel if you got to the checkout with some goods which were priced at £300 to be told in the last two mins the price had gone up to £315 because the customer in front had bought one. In law if you display a price I believe you have to honour it. I will do some research on this in the New Year Law of Tort?

Thank you for your feedback, In line with the website, we work on a live pricing system. This means our prices can fluctuate at any time. This can be due to availability and changes in promotions. Once a search is made all results, both flights and hotels, will display a view which will allow you to compare to cost of travelling on alternative days of the month. Or alternatively for flights you can search flights by month in the side menu. If you have any further concerns please do email us at app-support@jet2.com.

It was the first time we have flown with Jet2.
The bag drop was smooth and plenty of staff at the airport on hand to help.
The cabin crew were friendly and always had a smile.
Plenty of staff at destination airport. Only slight snag was waiting for the mini bus transfer.
The hotel JS Palma Stay was good, staff friendly. Long queues at reception at times though.
The only slight downside was in the restaurant. I had informed the hotel I was on a gluten-free diet. Reception said they had informed the restaurant but I was to confirm it at breakfast. There was no alllergen information on the food labels. The waitress informed the chef I was glute free, he said wait 5 mins, came back with a warmed baguette and biscuit and walked away. I asked the waitress what else there was to eat. She walked me round the food saying yes or no to foods. Told me the mushrooms were gluten free & then called the chef who said they weren’t. By the time she finished I had forgotten. The chef even told me the yoghurt had gluten!! This happened a couple of mornings so I gave up and used my initiative and just kept to the foods I was certain were okay. I am not a coeliac thankfully but gluten sensitive.
I do think the allergens should be on the food labels, not only for wheat but other allergies.
We did try evening meal on one night but that wasn’t a great experience either.
But in the whole pleased with Jet2. Didn’t find the Jet2 folder until a few days before we left.

Thank you for your feedback - it is really valuable to us. We are unfortunately unable to assist with queries of this type here however you can get in touch with our friendly contact centre team on 0800 408 0778 or fill out the feedback form here https://www.jet2holidays.com/contact-us/returned/feedback. If you have anything app specifc you need help with please email us at app.support@jet2.com.