Edward™, Your Virtual Host

Travel

Free · Designed for iPad

Edward™, the virtual host, is a Chatbot application that enables Edwardian Hotels London guests to obtain personalised information and assistance. The app enables our guests to enhance their experience and get their questions answered faster and their requests for service directed to the right hotel staff instantly. Edward™ is able to answer over 1200 topics from information about the hotel such as the address, the nearest train station, the opening and closing times of restaurants and bars to the local attractions and how to get there. Edward™ is also able to help you with specific information about your reservation such as packages included, departure date and time, arranging upgrades, adding extra amenities, booking transportation, ordering room service and much more. Edward™ allows you to ask questions and make requests in your own natural language. If Edward™ is not able to help, he knows who, at your hotel, can help you and asks them to get back to you. Not only that, Edward™ keeps monitoring whether they have got back to you in a timely manner and if necessary escalates your request all the way up to the general manager. Edward™ is designed to assist our hotel staff in making your stay with us a memorable one.

Ratings & Reviews

  • 3.6
    out of 5
    19 Ratings

Design Change, Bug Fixes

Version 1.0.109

The developer, EDWARDIAN LONDON MANAGEMENT SERVICES LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Collected

    The developer does not collect any data from this app.

    Privacy practices may vary based, for example, on the features you use or your age. Learn More

    Accessibility

    The developer has not yet indicated which accessibility features this app supports. Learn More

    Information

    • Provider
      • EDWARDIAN LONDON MANAGEMENT SERVICES LIMITED
    • Size
      • 35.9 MB
    • Category
      • Travel
    • Compatibility
      Requires iOS 11.0 or later.
      • iPhone
        Requires iOS 11.0 or later.
      • iPad
        Requires iPadOS 11.0 or later.
      • iPod touch
        Requires iOS 11.0 or later.
      • Mac
        Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
      • Apple Vision
        Requires visionOS 1.0 or later.
    • Location
      • This app may use your location even when it is not open, which can decrease device battery life.
    • Languages
      • English
    • Age Rating
      16+
    • Copyright
      • © 2016 Edwardian Hotels London
  • Privacy Policy