Edward™, the virtual host, is a Chatbot application that enables Edwardian Hotels London guests to obtain personalised information and assistance. The app enables our guests to enhance their experience and get their questions answered faster and their requests for service directed to the right hotel staff instantly.

Edward™ is able to answer over 1200 topics from information about the hotel such as the address, the nearest train station, the opening and closing times of restaurants and bars to the local attractions and how to get there.

Edward™ is also able to help you with specific information about your reservation such as packages included, departure date and time, arranging upgrades, adding extra amenities, booking transportation, ordering room service and much more.

Edward™ allows you to ask questions and make requests in your own natural language.

If Edward™ is not able to help, he knows who, at your hotel, can help you and asks them to get back to you. Not only that, Edward™ keeps monitoring whether they have got back to you in a timely manner and if necessary escalates your request all the way up to the general manager.

Edward™ is designed to assist our hotel staff in making your stay with us a memorable one.

What’s New

Version 1.0.67

enhanced registration and minor bug fixes.

Ratings and Reviews

4.1 out of 5
17 Ratings

17 Ratings

Ayman Yous ,

Must try and enjoy

awesome, the app proves that no matter how hospitality sector success in amusing guests with new thing,There is always room for betterment.
This app made my stay better, as I prefer as engineer, not to call customer support but use automation systems .
I am sure there was huge effort behind this App.

~cj ,

Very useful chat bot

Well integrated to hotel services and very useful during the stay.

SaintGJ ,

App doesn’t work or load - don’t download

Kept getting repeat reminders on email and text to download app. Seems a useful thing so did. However, it fails to load. Within a second of launch, it crashes and closes itself. Both on iPhone and iPad.

Developer Response ,

Our sincere apologies for the inconvenience caused.

Users are requested to update Edward app to the latest version 1.0.12 from the Appstore , compatible to latest iOS device version 12.2.

Thank you.

App Privacy

The developer, EDWARDIAN LONDON MANAGEMENT SERVICES LIMITED, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


29.3 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Unrestricted Web Access
This app may use your location even when it isn't open, which can decrease battery life.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

More By This Developer

You May Also Like