Park Plaza Services 4+

The hotel was fully staffed and run like clockwork.
The app for accessing the room and enabling easy check in was simple to use and worked again like clockwork. Nobody forgets their phone. So nobody forgets there key or check-in. Check out is just as simple, an excellent way of speeding up a process.

Hi there, thank you very much for your positive feedback. It's our pleasure to see you had a simple and easy journey with us from start to finish thanks to our digital services. Be sure to visit www.parkplazaservices.com next time you visit to see all our digital offerings! We hope to welcome you back soon. Kind regards – Park Plaza Team

The 1st day we checked in, the bathtub have hairs on them, the toilet side under where the water flushed out have brown stains on them. And maybe the carpet is old and full of stains that make us think twice having to walk around the room without sandals.

The second day, we asked to have our bedsheet changed because we spill some juices on the sheets, and my mom actually miss place the tv remote, and when we came back, the stained bed sheet is not changed, and we found the remote under the blanket. Our couple of water bottles fell on the floor from side table and was not picked up. We found that the folded towel is wet, which is 1st time in my life i ever found that in any hotel room. And we brought some croissants that we put on the table and all of that are gone. My mom had a bottled water filled wt salt to wash her nose and was gone too.

All this experience in having clean things in hotels we stayed before os never ever at this low of standard, we still have a few more days here and we are dragging the facts that we have to live through all this for tgebrest of our stay😭😭😭

Dear Guest, thank you for your feedback. We’re very sorry you had a less than perfect stay with us. We have very high cleanliness standards, therefore, it’s disappointing your room wasn’t found the way you expected to. We’re always happy to rectify any issues you might encounter, feel free to reach out to a member of our team at the hotel if you would like, for example, to have your room serviced again or to let us know of any concerns. We hope you will choose to stay with us again. Best regards – Park Plaza Team

I stayed at the Westminster Plaza for 1 night biz trip. I waited 30 mins to be seen at reception. When I got there I was asked to pay when the room was being paid for by the client. Instead of being helpful I was told that because I didn’t have the credit card the room was booked with it made the reception mistrust me!!! Seriously!
When my room was ready a text notified me and I used a digital key to gain entry. That was great.
The room was so smelly I had to keep the air con on high to very cold so I didn’t have to breathe in the musty smell.
On check out, I was asked again to pay!
You can have great tech to empower your customer journey, but this doesn’t negate the need for adaptive training and healthy smelling rooms!

Dear Mel, we appreciate your feedback and apologise for any issues encountered. We would like to take a further look into your experience, please drop us an email with your reservation information and details at customerservice@pphe.com and it'll be our pleasure to assist. We look forward to hearing from you – Park Plaza Team