art'otel wonderpass 4+

From checking in we were off to a perfect start with Mohamed big thank you to you and all the boys on the front desk couldn’t ask for more 👌👌👌👍👍the roof top bar and pool were perfect couldn’t think of a better place in London to spend sitting in the sunshine with amazing service big thanks to Samir,Lewis and Vincent and the rest of the gang your all amazing keep doing what your doing it’s perfect 👌 xx

It started so well with the app check in and the key card on the phone what could go wrong? Try going up and down in the lift 4-5 times each time you get in it and with no stairs accessible you have no choice, you hold your phone near the control panel a bit like you do when you pay for something press 7 and it goes past because someone wants to get in on 9 and so on and on.
My daughter being inquisitive looked under the bed to find a scrunched up old tissue we left it there not knowing what could be on it and told reception on our way out to dinner, he said he would send someone up straight away. Later when we got back the tissue was still there with a tired kid and WhatsApp the only way I could see to contact them I messaged them they didn't seem that bothered they said what would you like us to do, I said nothing it's to late now my daughter is in bed, I didn't sleep that well it was on my mind how clean actually was the room?
Had they even changed the sheets?
Couldn't wait to get out of there manky tissues under the bed it's disgusting

From pulling up in my car and welcomed with big smiles and attention from door staff, to taking my luggage to my fabulous, user-friendly room - and being checked in by the amazing Justine - first impressions filled me with excitement by the client-focused care.
I loved the hotel and its facilities so much I booked in for a second night.
This is my new base when I’m in London I’ve decided.