eero Wi-Fi system 4+

I’ve struggled with my wifi (Virgin media hub) for ages. working from home I’ve had more drop outs of WiFi and each time i contacted virgin they say the box is fine and that it’s my VPN for the company I work for at fault. After going backwards and forwards I invested in these, and what a difference they have made. No more dropping off the works system, I get better coverage around the house and better coverage in the garden. Winner, definitely worth the money.

The setup process is over simplified. I needed to set up PPPoE credentials in order for my router to work. The app didn’t ‘unlock’ these configurations until I had completed the set up wizard. The wizard was reporting an issue connecting to the internet and the only available option was to try again. If I followed the apps advice I would have never got it working.

Also… there is an option to select the device type so you can categorise the devices on your network. It doesn’t work. When you select a type it basically just ignores your selection and reverts back to the automatically assigned device type (which in my case is wrong). My Nintendo Switch falls under the ‘other’ category and not ‘entertainment’. Feels a bit rubbish and something that would be easy to fix.

So yea. Amazing hardware. Disappointed with this app.

It seems whenever the app is updated features which used to be free are now behind a pay wall

I’ve tried out the additional ‘paid for’ features such as threat scans etc but they aren’t that functional and don’t give you much information as to the actual threat, just numbers and ‘scans’. The ad blocking is also temperamental restricting normal sites so requires some fiddly set up. They also offer a password tool and VPN, but I have other providers for those so I’m not interested

I’m fine, not paying for the additional benefits offered , but to have functionality such as basic traffic history also being moved behind a pay wall, despite many purchasing the product based on the functionality it offered at the time, to have this functionality removed post-purchase without warning is unacceptable.