eMates 4+

I just don’t get it. Recently I had received a letter from a friend in prison with a flyer in saying to download this for quicker mails to and from the prison. I signed up got verified etc and put a fiver on. I’ve sent 3 emails and I know my friend has received at least one of them however I have also paid for 3 reply slips but no replies??!! Can you tell me why this is happening and what I’m actually spending my money on that I’ve used on this app? It’s 25p for a reply sheet also. It says the establishment is listed for replies so what’s going on?? Cheers

So for a month and a half virtual visitations was working now over this last week it’s suddenly stopped working it last worked Saturday the 5th of October but since then i have not been able to be connected for 3 sessions today being the most important one bringing me and my partners to tears as she is seeing other people connected to there loved one but can’t even get to see her even her sister couldn’t get through on there end its saying im joining but nothing is happening and because of this my other half is thinking of stop doing virtuals we are a long distance away from each other and this is a joke how we cant see her it is discussing

I can’t even sign up to the app as it sends me around 50 two factor authentication emails over and over and over and over without stopping and tells me it’s wrong everytime because it’s sending me too many all at once. I understand this is an essential service and it’s better than not having anything but I feel like the entire prison network / system both good and bad just isn’t efficient. Though I am grateful for this service I use their online version instead. Not sure why it requires a fee for them to reply if we’re already paying though as it’s just scanned into their website