eMates 4+

I just don’t get it. Recently I had received a letter from a friend in prison with a flyer in saying to download this for quicker mails to and from the prison. I signed up got verified etc and put a fiver on. I’ve sent 3 emails and I know my friend has received at least one of them however I have also paid for 3 reply slips but no replies??!! Can you tell me why this is happening and what I’m actually spending my money on that I’ve used on this app? It’s 25p for a reply sheet also. It says the establishment is listed for replies so what’s going on?? Cheers

I can’t even sign up to the app as it sends me around 50 two factor authentication emails over and over and over and over without stopping and tells me it’s wrong everytime because it’s sending me too many all at once. I understand this is an essential service and it’s better than not having anything but I feel like the entire prison network / system both good and bad just isn’t efficient. Though I am grateful for this service I use their online version instead. Not sure why it requires a fee for them to reply if we’re already paying though as it’s just scanned into their website

This service relies on prison staff to print out emails, meaning potential long delays in getting letters to loved ones. HMPPS is unsurprisingly inadequate. Tech support is poor, slow and inefficient. Email A Prisoner is better than nothing but considering it’s a paid for service, it could be greatly improved upon.