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We make it easier for loved ones with a family member in prison to stay in-touch through the exchange of regular voicemails.

Leave voicemails at any time. Communication is better when it goes both ways. We help you feel closer to your prisoner by enabling you to leave them voice messages whenever you want.

Live calls enable calls to your app from a Prisoner, saving them phone credit.
Fully approved by UK Prison Service.

• Check to see when your voicemails have been received
• Listen again to voicemails and replies
• Mark voicemails as favourites and add descriptions to them.
• Leave new voicemails straight from the app.
• Get hints and tips about the service, and easily contact us.

An internet connection is required to access most features.

What’s New

Version 1.15.2

- Improved: Adding a mobile number on new accounts is simpler

Ratings and Reviews

4.4 out of 5
71 Ratings

71 Ratings

Itscharlottem ,

Saved our relationship

I never leave reviews but this particular service has acted like a beam of sunshine during an horrifically dark time. My partner is serving a short sentence and our phone conversations were costing him most of his weekly allowance. I set up this service with the hope of easing that burden.

As soon as I signed up I received a confirmation email and the next day I received a text confirming the details had been sent to the prison - and what I liked even more was that I got another text when the prison approved my number! The worst part of having a loved one in prison is the ‘not knowing’, so I really did appreciate the extra update from Prison Voicemail on the progress and the personalisation of all correspondence too. It makes it feel more human for someone to refer to my partner by name, rather than calling him a ‘prisoner’.

A feature of the app that I particularly love is having the option to listen back to our live conversations. It really helps when I’m missing him the most and is a big comfort to hear his voice. I would encourage everyone with loved ones inside to sign up. It gives you that little bit of extra hope, which is often needed whilst going through such a difficult time.

DL04 LRL ,

Has saved me so much money and ultimately kept me in contact with my partner

So having never been in this situation I was just sending money in every few days so my partner could call me ... was costing a fortune. Then I found this app through a recommendation. Easy to set up. Easy to use and saves you lots of money. Over a 5wk period I think it saved my close to £100 .. that’s money that’s not being took away from your family and not off your table. The customer service is great. You send a email and get a sub 24hr response always with the issue resolved (well in my case)

If I was ever to need this a again I will definitely use and I’ll always send on recommendations to people that I know who need a service like this at a bad time

Thanks for saving me a bunch of cash and thanks for keeping me in contact with my partner

Princesskel ,

Thank god for prison voicemail.

This has been an absolute godsend in the OST difficult time of our lives. Being able to leave messages when you miss them. Letting the children sing Happy Birthday down the phone making the day easier for your loved one. I also found being able to listen back to calls comforting as did the children.
The negative (if I can call it that) -1- Call costs are reasonable but always room for improvement as prisoners funds are always low.
-2- Sometimes the line connection wouldn’t be very good and my husband would waste credit trying to get back through.
Hopefully I’ll never have to use this app again but for anyone who’s going through this then don’t think twice about using this as your main phone account. :-)


26.6 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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