FirstMobile App 4+

I wish I can give a zero star rating. It is high time you worked on this mobile app. It is the only application that freezes on my phone whenever I open it. I have uninstalled and reinstalled several times with the hope that the problem will resolve to no avail. It is sad that the problem remains the same on the updated version. Reading through the reviews, I can see that some customers complain about same thing so the problem is not my phone. I doubt if you go through these reviews as I haven’t seen any improvement in a long time. It is a shame that this is coming from first bank which used to be known as the ‘first and the best’. Please work on your online mobile application, I do not enjoy using it.

It’s a shame and pain using this App. It keeps freezing while using it such that I have to put off my phone and reboot each time it happens. This phenomenon does not happen with other applications in my phone. It occurs frequently. Secondly you cannot print statements from the App except one has to physically go to the branch! The reason why I wrote that it is a shame is that it totally unacceptable that the oldest bank in Nigeria should be operating such an anachronistic and archaic application that should not be used anymore. Newer banks do better because they have more user friendly Apps. First Bank please wake up!!!

The last app said my limit is 1m daily transaction and it keeps asking me for token after just doing 300k transaction… I will have to wait another 24hours to proceed despite the fact that I still have available limit showing which I am yet to use, the app keeps asking for Token that I have exceeded my limit. Now I have decided to update the app and this is the worst nightmare, it freezes when I click on the account I want to debit from, and writes looking for account (why the heck is the app looking for the account it was registered on) it’s a shame of poor services . It’s very annoying and a waste of time .