Free2move: Rent 4+

Fast, and easy.

My experience was very good. The rental company experience was fantastic. The staff were extremely friendly and professional, I highly recommend using this rental location.
Thanks for the fantastic customer service.
Até breve.

Appalling service

I booked a car for the following week and paid in full today. Free 2 would not accept my document photos online as indicated due to web error . I rang the garage Free2 quoted in our agreement as ready to supply my car to ask if I could produce the documents when I collected the arranged car. The garage said they had no cars available on the days quoted in my contract with Free2. I cancelled my booked and phoned Free2. The answering machine said the line was only open in office hours. This was at 2.30! I managed to contact Free2 through another department . A lady in a Free2 Tunisian call centre answered and said that I would be charged £ 72 for cancelling as per terms of the agreement. (nb the terms were that Free2 would have a car available next week which they havent). The lady said she would call the garage. She tried but gave up. She then said she would call me back after trying later. There has been no callback. I feel very let down by Free2.

Developer Response ,

Hello, we are very sorry for this situation. We would like to study your file to understand what happened, but your username does not allow us to find you. Can you please send an email indicating to transfer to Amélie following the notice on the app store? support-dc@free2move.com The Free2Move team

Do not use - last minute cancellation

I would advise you wholeheartedly NOT to lease a car with Free2Move. We booked a car 2 weeks before our trip to Devon, paid, provided docs etc only to receive a voicemail and email at 12:15 on the day of hire cancelling our booking. Neither the voicemail nor the email provided any contact details and there is no U.K. customer service number to be found. This meant a stressful two hours trying to find an alternative hire provider on short notice whilst on the train. Thankfully we were able to book a car with a mainstream provider for the following day.

I do not intend to use Free2Move again.

Developer Response ,

Bonjour, nous sommes désolés pour cette situation. Dans le cas où un véhicule n'est pas disponible, l'agence de location doit vous en mettre un autre à disposition selon la disponibilité. Sinon la réservation est remboursée. Afin que nous puissions faire un point avec l'agence, pourriez-vous contacter notre service client ici : https://www.free2move.com/en-GB/support/car-rental/the-reservation/modification-or-cancellation-of-reservations#5da6e7092ccf7d00076e66c1