Freshservice 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!
Key features of Freshservice mobile app
1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app
“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”
Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”
Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”
Ben Laxton, Service Delivery Manager
Royal Rehab
What’s New
Version 8.15.5
Bug fixes and enhancements
Ratings and Reviews
Good app but missing something
I really like being able to keep tickets updated on the go. But it misses out on the last star because I can’t use the ticket chat feature from this app. Add that and get the last star!
Excellent
As a heavy user of Freshservice for almost 4 years, I can attest to it’s effectiveness in handling all sorts of IT related tasks. It never slows down, has almost 100% uptime, and is the backbone of the IT dept. New features are added regularly and those features work without being buggy. Any requests that you put in for assistance are dealt with faster than that of any of our other IT vendors. They set the standard for customer service, which is what you want from your Helpdesk supplier. Now, if we could only get checklists, it would be perfect :-).
Unable to read all comments
I like the new layout for viewing conversations, but you cannot see all the comments within a note if there are more than a couple of lines. How do you scroll through the note? All I seem to be able to do is scroll the whole screen so I see more notes in a ticket, but even when one is opened, you can't scroll within the note itself. Major problem! Does anyone actually do usability testing on the mobile app? 😩
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 143.9 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Catalan, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh
- Age Rating
- 4+
- Copyright
- © 2024 Freshworks Inc
- Price
- Free