Freshchat 4+
Chat with customers on-the-go
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app.
Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.
With the iOS app, teams can:
• Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.
• Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.
• Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.
• Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
What’s New
Version 8.2.3
We’re always making improvements to Freshchat so that you don’t miss a thing.
Ratings and Reviews
Still feels like a prototype
Been using Freshchat for years but the app still feels like a prototype.
The fact that the app logs out after a few days and stops notifying me of customer messages is a big red flag.
The resolve status button shows an error most of the times. I don’t care about putting initial sentiment - I just want the conversation out of the way.
Cannot put links on text.
The moment there’s a competitor at same price, I’m moving immediately.
The potential is there but doesn’t work
Can’t understand how it be so close but not work! Apple Business chat doesn’t link in (the whole reason for this!) the text entry only displays a single line, then keeps covering over which is frustrating, and resolved chats remain in the ‘new’ folder clogging up and making difficult to see who you need to respond to.. shame.
Don’t waste your time with this
You can’t login, you’ll need some sort of a long url that you don’t even know about, and once you enter it they will show you an error.
and don’t also try to talk with their support because they will tell you get the same url again that will end up not working!!!! stupidest login form i have ever seen.
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 136.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Dutch, Finnish, French, German, Italian, Norwegian Bokmål, Polish, Portuguese, Russian, Spanish, Swedish
- Age Rating
- 4+
- Copyright
- © Freshworks Inc
- Price
- Free