Zendesk Support 4+
Support - anytime, anywhere
Zendesk
Designed for iPad
-
- Free
Screenshots
Description
Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!
Some of the key features you’ll find in the app:
// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.
// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritised for your account.
// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!
// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.
// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organisations, notes, requests, and more.
We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support
What’s New
Version 2.36.0
This release includes some minor bug fixes and improvements.
Ratings and Reviews
Start time
, taking forever to refresh/ update, what’s happened, is it me ?
Developer Response ,
Hi there, we're really sorry to hear you're having issues. Can you email us at support@zendesk.com and mention in the email the description of the issue and we can take a deeper look for you?
No multi log in!
What’s happened to be able to sign in with more than one company, the old version which I have been told constantly by Zendesk will stop working soon has allowed me to access the emails for both my companies quickly and simply, however I can’t load the app twice and can’t now have both companies on one app enabling me to swap easily between the 2, without having the fiasco of logging out and then logging back in as another user
Our tech guy persuaded us to move from openworld to Zendesk a year ago and I honestly believe it was the worst move ever!
Developer Response ,
Hi, thanks for taking the time to review. we’re working on an updated version of the account switching functionality which will come to the app in the near future. If you’d like to get early access to this, you can contact me here mobile.support@zendesk.com. We appreciate the feedback!
Chris, Product Manager
No rich formatting controls
Went to reply to a ticket today to find that it’s impossible to view or compose tickets in rich formatting / HTML. Aside from that, the general quality of this app is way below what I expect from a paid subscription. Compare this with the likes of other apps from companies charging significantly less for their SaaS subscriptions, and there’s a gulf between them. Come on Zendesk, for the money we pay, I’m sure you can bring your mobile apps into 2020.
App Privacy
The developer, Zendesk, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Zendesk, Inc.
- Size
- 100 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2016 Zendesk Inc.
- Price
- Free