Zendesk Chat 4+
Chat with customers
Zendesk
Designed for iPad
-
- Free
Screenshots
Description
Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.
Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Benefits of using the app:
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View
- Encourage better agent collaboration on the go with agent-to-agent chats
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Manage, monitor, and reply to visitor conversations from anywhere
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- Improve agent response time and reduce typing time with the shortcuts feature
- See who's online on your website in real-time and engage with new leads on your website
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
What’s New
Version 1.16.1
Minor fixes and performance improvements.
Ratings and Reviews
It sometimes freezes but it’s super easy to use and you can sync it on multiple devices.
The app used to be great. It now freezes about once a day and definitely does not pick up all the traffic on the website.
Developer Response ,
Hi there, sorry to hear you're having issues with the app. The chat list not updating could be caused by a number of factors which we need more details to help investigate for you. One cause could be an issue with push notifications. Please can you email support@zendesk.com with you account and device details and we'll investigate as soon as we get it.
In the interim, I suggest resetting your push notifications registration by going to Settings > Notifications & Sounds and switching all notifications off and then back on.
As soon as we get your email we can investigate - thank you for your patience.
Mobile team
Great service app
My only criticism is limited notifications and repeat notifications for incoming chats mean they could be missed
Doesn’t always work
The chars used to open up, now the screen sticks on synchronising and doesn’t work. When it did work, the chat would load blank when converted to a ticket. We’ve since now abandoned the app and use the website only.
Developer Response ,
Hi there, we're really sorry to hear you're having issues. Can you email us at support@zendesk.com and mention in the email the description of the issue and we can take a deeper look for you?
App Privacy
The developer, Zendesk, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Zendesk, Inc.
- Size
- 57.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Bulgarian, Czech, Danish, Dutch, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2018 Zendesk Inc.
- Price
- Free