![](/assets/artwork/1x1-42817eea7ade52607a760cbee00d1495.gif)
H&M - we love fashion 4+
H&M
-
- Free
Screenshots
Description
Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app.
Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world!
Imagine yourself browsing our feed and experiencing it live all at the same time.
Sounds exciting? Keep reading!
What if you found an item in our app and wanted you to know if it’s available in any of our stores? We have the answer to that — use our FIND IN STORE feature! This feature will show you all available sizes and colours and where we currently have them in stock.
Our app also comes handy when you’re already inside one of our stores.
Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!
Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.
Save the items you love the most in your own list of favourites — just tap the HEART ICON.
Turn the H&M app into your own shopping tool — activate IN-STORE MODE when you visit one of our stores. See which of your favourite-marked items are available in the store you’re in, or nearby.
Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events!
Don’t miss out — download the H&M app now!
When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.
What’s New
Version 24.35.1
Thanks for shopping at H&M! We regularly update our app to fix bugs, improve performance and add new features to help you find the fashion you like!
This release contains a fix that improve the app stability.
Ratings and Reviews
Top notch customer service!
Although a problem with my order being sent to a defaulted address even though I entered the address manually that I wanted it delivered to, the customer service once I’d noticed the error was exceptional!
I spoke to 3 H&M colleagues over 3 days. Each time I called, I didn’t have to wait long to speak to someone and every time I did, the person on the other end of the phone was only too happy to help. I had to cancel the order as the delivery company was unable to divert my package but the refund was back in my account the same day. The issue with the defaulted address feature on the app was recognised as just that, I was informed that this would be raised with the relevant party and was given a 20% discount voucher for the inconvenience.
Absolutely faultless customer service!
The search engine is useless
There’s always something wrong with the app and the search bar is not effective. The store has a vast amount of clothes so when the search engine doesn’t work, you can never really seem to find anything. You see something in store and look for it on the app but it doesn’t come up. Even tried putting the whole barcode number, says no results. Tried searching ‘work out’, ‘exercise’ nothing comes up fully knowing that I saw work out clothes yesterday in one of their stores. The need to classify their items better and make them more searchable (googlable).
worst app experience
I rarely bother to write a complaint, however this time I felt that I really should. I am extremely dissappointed with the consumer journey that you offer online.
First of all, my day has started with a notification (in dutch) that all my membership bonus points were erased. Interestingly, that no one even bothered to notify me about that in advance. If I knew that, I would have exchanged it for a voucher.
Secondly, I have ordered a vase couple of days ago, when it was still available and I was extremely happy about it. I recieved an order confirmation and delievery info.
However, today it turned out that it’s not gonna get delivered and I’m going to get refunded for it. Why you can’t reserve the stock when a person adds an item to a basket? I really wanted that piece, I dont need a refund!
Third thing which is not working on your website is search in store feature, it hasn’t been working for I don’t know like two weeks already.
And finally another disappointing thing is that in the Netherlands there are so many expats that do not speak Dutch at all. And H&M doesnt offer any choice to use the app in English which is very frustrating.
It’s always a very bad experience on your app when shopping. It seems that the company is living in the stone age and doesn’t bother to innovate or at least keep up with the UX trends.
App Privacy
The developer, H&M, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- H & M Hennes & Mauritz AB
- Size
- 287.1 MB
- Category
- Shopping
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Languages
-
English, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Norwegian Nynorsk, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Traditional Chinese, Turkish
- Age Rating
- 4+
- Copyright
- © H&M HENNES & MAURITZ AB 2014
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.