Habio: Routine & Habit Tracker 4+

I have dyslexia and adhd and often find apps very stressful in the beginning. This one is like music to my eyes 😆 it’s so easy to use, beautiful soft graphics and layout which make it easy to look at and not overwhelming and as you start working your way around the app, little pop ups explain everything you need to know. Absolutely LOVE it! I can’t wait to see my progress 🙏🏼

Dear user, your attention is the best reward for us! We are so glad you are satisfied with our app.

Be careful when signing up for a trial I have signed up and downloaded the app. Before doing so I filled up my info on website and was directed to the next page where I accidentally purchased pdf version not knowing I am being charged ( there was no notification that money will be taken only very cheeky small writing underneath the button) and I though that’s part of the subscription. After pressing the buttons twice ( nothing was happening) I realised I been charged twice for the pdf format. When I downloaded the app and tried to log in I couldn’t get through and contacted the support. Took them a week to get back so I have been charged for a month subscription too so all this comes to over £70. When I claimed I can’t log in I have been turned down that I have no right to get money back and they canceled my subscription .. 3 weeks later I still have no access to the app or purchased pdf formats and no money back. I contacted apple support however they were not able to help me as they can’t even locate my subscription with Habio.
Terrible experience and awful customer service

Hello, dear customer! Kindly take note that your problem is most likely related with the fact that you bought the service on another platform. We appreciate you reaching out to us, please provide us with more information about your experience via the support form in the app or by emailing habio@appdesk.zendesk.com. Pease kindly include the ticket number #526406. Also, we take all feedback seriously and are constantly working on our app. We look forward to hearing back from you!

I paid for the 3 day free trial (1€). But for some reason I was never given full access to the app. So the very same day I requested the subscription be cancelled - note, since I did not have access to the app I made this request by email. Conveniently for them, they take four days to respond to customer complaints, so I was charged for a month. At this point I still didn’t have access to the app. They have now told me twice that they do not cover refunds based on my request as per their ‘Money Back Policy’. So I read the Money back policy. Point 1.2 says that you can request by email the cancellation of your subscription 24hours before the payment date - I sent the email three days prior.

The app might be great - I wouldn’t know. But the company is opportunistic and customer service is terrible.

Use a pen and paper for your habit tracking.

Hey there!

We are sorry to hear about your negative experience with our service. We kindly request you to provide us with as much information as possible regarding this matter through support form in the application or via e-mail habio@appdesk.zendesk.com. Kindly indicate your ticket number #552339, so that we can promptly assist you.

We wish you the best!