HP Smart 4+

Was going to return this item as kept telling me my WiFi password was not recognised. After ten hours I was at the end of the line, it was going back Monday morning. The wireless light was showing green, I had followed all the steps on the hp video, but no joy. Basically I couldn’t move forward in the app. The low and behold early hours of the morning. App prompt was telling me to put the ink in and away we go.
I am not a heavy home printer so the option to change the plan after the six months free ink is there if needed. So far I have printed a few letters. Print quality is acceptable and not too noticeable. Purchased from curry’s online, delivery was smooth and everything appears good. I do need to call to find out how my extended warranty works as not showing. Also would like to know why there is a £1.00 debit in my ac and a message that ink is on the was. I thought the ink in the box was a 6 month supply, considering I’ve only printed a few letters I shouldn’t need ink. Will call customer support to get verification of issues. That said currently happy with my purchase.

I don’t normally leave negative reviews, but I’ve struggled with my Smart Printer since buying it in January. The app on my phone connects fine when printing and scanning, but the minute I try to connect to buy new ink, it says the printer is offline (it clearly isn’t - the blue wifi light is on and I have full signal on my mobile too). So now I’m low on ink, but the service doesn’t recognise I’m low on ink because it says I’m not connected and therefore won’t send me any ink out. I’ve managed to input my payment details end set up a subscription. It just won’t recognise I’m low on ink. Very frustrating. I’ve also found the printer will suddenly stop midway through a large document print and it’s not straightforward reprinting from where you left off. You have to go into the print options from a different location, to then print your remainder of pages. I bought this printer for working from home during the pandemic on items I can’t do online. I’m finding I’m having to go into the office just to do printing, because this app and printer is so temperamental and just doesn’t always work. Also, very disappointed in the online assistance - it just sends me around in circles to articles I’ve already read.

I needed a printer for one off printing. The only small printer they had in a respectable retail store was this, paired with the subscription. So i bought it. At first i received extra cartridges by post straight away for some reason, even when I didn’t need it. I printed about 20 pages only because i had the subscription, which allowed me 100? I think. And kept rolling over. Was trying to cancel at the end of the free period, mind you i already paid extra 10 pounds for the printer, but they were gonna charge me five bucks for cancelling, so i thought i might just keep it. Then i decided that i go for the one pound option cos I don’t print that much. Needless to say that for one day they charged me 5 bucks again for the next period, but for some reason i lost all my roll over pages immediately. If you cancel they say your ink won’t work anymore, which is unfair to be honest, it is ok they don’t supply you any more but that you cannot use your current ink is a bit too far. The app is unreliable, not always responding, also difficult to navigate, constantly asks for login, and each and every time takes you to the external website. Don’t see why this service is better than just buying ink. Well i know i should have reviewed the app, not the service but as I said the app is not great either.