I am a partner of UW and my fiancée is a customer and we both love using the UW cashback card and app. We use it on all of our purchases, online and when we’re out and about, you can even use it at your local coffee shop. Anywhere really! The cashback which you can view on the app every time you use the card, all adds up and the savings we make on our monthly bills is great! I recommend it highly. It can be a case of getting ‘free broadband’ every month if you actively use it and add up the savings. The cashback comes off your UW bill automatically every month so it’s that simple and easy to lower your bills by using this to spend where you normally would anyways. 🙂

Moved into my property approximately 6.5 weeks ago was told on the phone when registering that they have an app I could top up my gas and electricity from. I thought this was gonna be really easy and straightforward and the gentleman on the phone said I would only need to wait around 24 hours for my account to go live so I downloaded the app after registering my details with them and it would not let me register for weeks because it kept saying my date of birth did not match their records so I called them many times to explain this and every time they would repeat what I was told at the start “it takes a while for your account to go live” anyway - I finally got it sorted when I called last week and apparently they had put my date of birth as the secondary one opposed to the primary one so I waited 24 hours as instructed and finally got on only to find when I click energy it won’t even let me top up from my phone and if I want to top up online I have to use google chrome because it’s not even compatible with safari so I feel like it’s just been a complete waste of time and in the end instead of it being easy and straightforward it’s just made things more difficult. - allow users to top up from the app - make it compatible with iPhones

I would rate this 0 stars if I could. I bought the super fast broadband and it did not work. The engineer installed it and it just didn’t work. No internet at all. I rang the technical support and they said they would send an engineer over. So 2 weeks later (quite a long time without internet) the engineer came again and tried to fix it. However the speed was only 1.5mbps, we had paid for 70mbps. Again I rang up support and they said they will send ANOTHER engineer over. So 3 weeks later comes the engineer and he said he couldn’t fix it because the line was faulty. So again 1.5mbps. Now I was pretty angry by this point 2 weeks of no internet and 3 with only 1.5 mbps. The support team rang me and said that they would send another engineer over within the week to fix the line, and on the day he was suppose to come he texted me that apparently the information he got was wrong and he couldn’t fix it. So the support rang me again a couple days later and tried to get me to fix it. They gave me all these instructions to follow to try and get the speed up. The engineer on the phone told me to he was going to reset the router and it will be fixed. So I waited until it reset and the engineer said it should be ok now and told me to test out the speed. Lo and behold. The 1.5mbps has turned in to ZERO internet. Nice one. Over the course of the next 3 weeks they kept sending engineers to try and fix the line. And it didn’t work. So in total I’ve had over a month without internet. Then over 2 months later the support rang me one last time and said the super fast fibre was no longer available in my area. IT TOOK THEM NEARLY 3 MONTHS to admit they were playing me around and lying to me. They basically sold me a product that did not exist. As I doubt the super fast fibre was available in the first place. Absolutely ridiculous.

This is a great app, really useful, but it has sometimes stopped working at crucial moments when I need access to info on it eg I need to top up the cash card or see how much is on it before I make a purchase, and I’ve ended up having to use a different card. I would never not have an alternative to the UW card because it isn’t quite reliable enough. Also, the change to the display of mobile service info is terrible! I can no longer see what I have left in my mobile plan at a glance, I have to find the right section then scroll down and look for the info, when it used to be at the top of the page. I don’t like the display and the font has gone funny too. I think you tried to fix something that wasn’t broken and now it is…Three months on from when I first wrote this review nothing has changed :( I’ve tried deleting and reinstalling the app so I guess this is just how the app is now