Hi Jac, I have just read your review and I have been having the same issue as yourself for over 3 months. I have contacted support, explaining this issue with just a spinning flower thing, and not getting in the game, I’ve had replies, asking the usual things. I’ve told support my version of iOS is up to date, etc, the game was up to date etc, after a couple of replies, I was told they would go higher up and get back to me. I told support i was so fed up of this, and to be honest if I didn’t have as many tokens as I have built up over the years, I’d give up. I told support I was now having to remove/ delete the app from my iPad, then going to App Store, re opening it, going through all the accepting, confirming etc then I eventually get in. They tOld me not to do this as I could lose coins/ tokens?. No one got back to me, so I contacted support again, who apologised and said they would report this, and get back to me..again , NOTHING has happened. I can see the game gas been updated, says it’s solved this rare problem.. well it has not for me, I’m still having to remove the app, re download etc. it’s ridiculous Mavis
(This review refers to an earlier version of the game.)We're sorry to hear you've had a problem. You can report issues with the game via the in-game Help option, or if you're not able to access the app, via email at support@puzzling.com.We do not recommend deleting the app to try to resolve problems unless you're explicitly instructed to do so by customer support.Apologies for any inconvenience.